Subject: Ticket Assigned - Conversation with abeer arshad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 00:34:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abeer arshad abeer arshad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abeer arshad Bot:  Hi Abeer Arshad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8114637351 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597760775            04:27 AM, 22nd Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:28 AM, 22nd Nov                     abeer arshad                    Hey,           04:28 AM, 22nd Nov                     abeer arshad                    I want an update about my order           04:28 AM, 22nd Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           04:29 AM, 22nd Nov                     abeer arshad                    On the application it says that the order is placed           04:29 AM, 22nd Nov                     abeer arshad                    Where as i got an sms from center point saying that the order was bot successful           04:29 AM, 22nd Nov                   Abdulqader                   we have checked and it appears that the following order number: (8114637347) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8114637351).   The payment has been captured only once from your account which is for the new successfully placed order.           04:29 AM, 22nd Nov                   Abdulqader                   Is ther anything else may I assist you?           04:30 AM, 22nd Nov                     abeer arshad                    One more thing this is a pickup order           04:30 AM, 22nd Nov                     abeer arshad                    By when can i pickup?           04:30 AM, 22nd Nov                   Abdulqader                   you have placed your order as home delivery.           04:31 AM, 22nd Nov                   Abdulqader                   Please note the delivery time frame is 3 business days           04:31 AM, 22nd Nov                     abeer arshad                    Nope it a pickup order           04:31 AM, 22nd Nov                     abeer arshad                             04:32 AM, 22nd Nov                     abeer arshad                    Pickup is from avenues i did not put in any address for it to be a home delivery           04:32 AM, 22nd Nov                   Abdulqader                   We sorry for pervious eamil           04:32 AM, 22nd Nov                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:33 AM, 22nd Nov                     abeer arshad                    Ok           04:33 AM, 22nd Nov                   Abdulqader                   Is ther anything else may I assist you?           04:33 AM, 22nd Nov                     abeer arshad                    Thank you           04:33 AM, 22nd Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:33 AM, 22nd Nov                     abeer arshad                    Thats all thank you           04:33 AM, 22nd Nov                   Abdulqader                   Thank you for shopping with us. Have a wonderful day.           04:34 AM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3424631