Subject: Ticket Assigned - Conversation with mariam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 00:38:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9509568621 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9509568621 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  501346311 Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Agent:  how may i help you Customer:  Hello Customer:  I have a missing item in my order Customer:  I did talk to someone before Customer:  And they told that they gonna solve the matter Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Now I didn’t receive it or even get any information about it Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Its okay Agent:  Sorry your will have to go through thsi Agent:  this* Agent:  kindly note we are still working on solving your issue Agent:  our team will contact you once we have an update about that case Customer:  Please update the number Agent:  which number? Customer:  You have in the order to this number Customer:  +971 54 530 5311 Agent:  this is the number we have in your profile Agent:  971503146311 Agent:  we will contact you through email [email-masked] Agent:  we will initiate the refund of the bag ASAP Agent:  You can make a new order Agent:  Do you have any other inquiries that we can help with? Customer:  So the bag will not be delivered Agent:  yes Customer:  Please update the number in my account Customer:  Cuz it was wrong by flipping two digits together Agent:  kindly note that we do not have the access to your data Agent:  if your order is out for delivery we can update the phone number to the delivery team so they can contact you Agent:  Please change the phone number before making a new order Customer:  Who can do it then Agent:  Do you have any other inquiries that we can help with? Customer:  Aha that’s fine Customer:  When i will receive the refund Agent:  :) Customer:  Or when should I expect the refund Agent:  We do not Know the exact time for for the refund but be assured that you will do our best to make ASAP Agent:  Do you have any other inquiries that we can help with? Customer:  Thank you for your professional way in solving the problem Customer:  Have a good day ❤️ Agent:  that a great feedback. thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:23 AM, 21st Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:23 AM, 21st Nov                     mariam                    Hello           04:23 AM, 21st Nov                     mariam                    So i have a return since 11th of November           04:23 AM, 21st Nov                     mariam                    For order number           04:24 AM, 21st Nov                     mariam                    9509568621           04:24 AM, 21st Nov                     mariam                    And I didn’t receive anything           04:24 AM, 21st Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           04:25 AM, 21st Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:25 AM, 21st Nov                   Abdulqader                   Is ther anything else may I assist you?           04:26 AM, 21st Nov                     mariam                    This is taking so long           04:26 AM, 21st Nov                     mariam                    I should has taken my refund more than 10 days ago           04:27 AM, 21st Nov                     mariam                    And taking the order with a missing item was not my fault           04:27 AM, 21st Nov                     mariam                    I need this to be solved right away           04:28 AM, 21st Nov                     mariam                    Ive talked to many people about the problem and i still get the same answer           04:28 AM, 21st Nov                     mariam                    Hello ?           04:30 AM, 21st Nov                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:30 AM, 21st Nov                     mariam                    Ok thanks           04:30 AM, 21st Nov                   Abdulqader                   Is ther anything else may I assist you?           04:30 AM, 21st Nov                     mariam                    Thanks           04:30 AM, 21st Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:35 AM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3415073