Subject: Ticket Assigned - Conversation with behram
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 22:41:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with behram behram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  behram Bot:  Hi Behram ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568661062            02:22 AM, 21th Nov                     behram                    Already complained for the same and still not refunded almost 2 months           02:23 AM, 21th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:23 AM, 21th Nov                     behram                             02
 :23 AM, 21th Nov                     behram                    Already make request for refund but still not refunded           02:24 AM, 21th Nov                     behram                    Almost 2 months           02:24 AM, 21th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           02:25 AM, 21th Nov                   Abdulqader                   the refund of amount (AED35.00 + 50.00) on (25/09/2021)           02:26 AM, 21th Nov                     behram                    Yes           02:26 AM, 21th Nov                   Abdulqader                   its already refunded please check your statement bank           02:27 AM, 21th Nov                   Abdulqader                   Is ther anything else may I assist you?           02:29 AM, 21th Nov                     behram                    Its not refunded           02:30 AM, 21th Nov                     behram                    Not in the statements      
      02:30 AM, 21th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:30 AM, 21th Nov                     behram                    Can you give details date           02:30 AM, 21th Nov                   Abdulqader                   We have forwarded your query to the concerned team           02:31 AM, 21th Nov                     behram                    When they will contact           02:32 AM, 21th Nov                   Abdulqader                   will contact you by your email           02:33 AM, 21th Nov                   Abdulqader                   Is ther anything else may I assist you?           02:36 AM, 21th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:41 AM, 21th Nov    
                                       View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3414904