Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 03:48:09 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div class="ydpf4961d88yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div>Greetings,</div>
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<div>The amount deducted was not in line with the discounted price mentioned in the price tag and also not in line with the amount paid for the item for which I have the bill. </div>
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<div>When an item is provided for replacement, the amount considered for reduction is an amount not printed in the item nor the amount paid for the item. </div>
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<div>The same item when purchase through online ( size 20 ) was approx. 64 AED when it was replaced with size 18 from the stores, price increased to the printed price in the item which is 79. And when the same item is again offered for a replacement why is splash offering 59 ?? </div>
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<div>Please note that 59 was the amount paid for a separate white top which was replaced from the store and not for the green stores. </div>
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<div>The stores in charge at Mirdif didnt have the patience or the courtesy to atlest hear us properly to analyse the case and was jumping in to conclusion. </div>
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<div>Best Regards,</div>
<div>Anoop Prakash</div>
<div>050-2384521</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, 19 November, 2021, 05:47:47 pm GMT+4, Splash &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr">Hi Anoop,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">We sincerely apologies for any inconvenience caused to you.</div>
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<div dir="ltr">We request you to please confirm whether you were charged more for the Item? or whether less amount was refunded at the time of the return? As per the image shared the item id is not there in your 2 orders.</div>
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<div dir="ltr">Looking forward to hear from you soon.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3377012