Subject: Ticket Assigned - Need our help?
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 01:51:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need our help? Hi there,

Thanks for reaching out! Here are some tips that may help:

  *   To report lost card / suspected fraud - 'Lock' your card through the app on 'Settings' page. Then scroll down 'Settings' page to 'Help & Support' and request a new card. Your old card will be blocked immediately.
  *   To reset password using OTP through mobile - Go to the Liv. app login page and click 'Forgot your sign in details?' Follow the steps.
  *   To reset password using debit card & pin details - Go to the Liv. app login page and click 'Forgot your sign in details?' Then enter your email address on the next page. On the 'Enter OTP' page, click 'Don't have access to your mobile number? Tap to verify with your Card and Pin details' and follow the steps.
  *   To update mobile number / Emirates ID / passport / visa - Go to 'Settings page' in the app and click 'Update your details'.

For everything else, please chat with Olivia
This mailbox is only for emergency support when you are unable to login to your app and suspect fraud. For all other queries simply chat with Olivia, our chatbot in the app available 24/7.

  *   Log in, go to 'Settings' page, scroll down to 'Help & Support' and click 'Chat.'

Also, have you checked out our FAQs<https://www.livbanking.com/LIV/api/routing?route=FAQs>? The answer to your question could be just a couple of clicks away. ?

From all of us at Liv., have a great day!

This is an automated response. Please do not reply back to this email.

Shukran,
Liv. Team
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3405100