Subject: Ticket Assigned - Conversation with ameena
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Nov 2021 22:49:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameena ameena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ameena Bot:  Hi Ameena ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7468590916 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97336788824            02:22 AM, 20th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:23 AM, 20th Nov                     ameena                    Hi, i have ordered and i returned my order           02:23 AM, 20th Nov                     ameena                    My credit balance is zero           02:23 AM, 20th Nov                     ameena                    Why?           02:23 AM, 20th Nov                     ameena                    I want to order now and redeem my credit but i cant, can you please help?           02:26 AM, 20th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           02:28 AM, 20th Nov                     ameena                    Okay           02:28 AM, 20th Nov                   Abdulqader                   Kindly share your registered email ID for further assistance.           02:30 AM, 20th Nov                     ameena                    [email-masked]           02:30 AM, 20th Nov                   Abdulqader                   As per in our system no balance in my credit           02:31 AM, 20th Nov                     ameena                             02:32 AM, 20th Nov                     ameena                             02:33 AM, 20th Nov                     ameena                             02:34 AM, 20th Nov                     ameena                    This is the email in my profile but im trying to correct it           02:34 AM, 20th Nov                   Abdulqader                   The refund of amount for this order 7468590916  (31.5  ) in your my credit wallet           02:35 AM, 20th Nov                   Abdulqader                   in this eamil [email-masked]           02:35 AM, 20th Nov                     ameena                             02:36 AM, 20th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:38 AM, 20th Nov                     ameena                    Still can’t redeem it , its been months even i went to centre point in riffa they had no answer           02:38 AM, 20th Nov                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap           02:39 AM, 20th Nov                     ameena                    can you let them contact them directly i have contacting you for months and still my problem is not resolved           02:40 AM, 20th Nov                   Abdulqader                   Will be contact with you by your email to solve your issue asap           02:42 AM, 20th Nov                   Abdulqader                   Is ther anything else may I assist you?           02:45 AM, 20th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:48 AM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3406257