Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Nov 2021 22:20:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7313364721 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:50 AM, 20th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:50 AM, 20th Nov                     hi                    Hi.. where is my order. It was supposed to be delivered on Thursday           01:51 AM, 20th Nov                     hi                    ????           01:54 AM, 20th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           01:55 AM, 20th Nov                     hi                    ????           01:55 AM, 20th Nov                     hi                    Ok           01:56 AM, 20th Nov                   Abdulqader                   Is this your phone number 97338121080           01:56 AM, 20th Nov                     hi                    Yes           01:58 AM, 20th Nov                   Abdulqader                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:58 AM, 20th Nov                   Abdulqader                   Is ther anything else may I assist you?           01:58 AM, 20th Nov                     hi                    When will I get the items?           01:59 AM, 20th Nov                     hi                    Escalation is fine           01:59 AM, 20th Nov                     hi                    What about the items           01:59 AM, 20th Nov                   Abdulqader                   Will contact you by your email to slove your issue .           02:00 AM, 20th Nov                     hi                    So I paid money and still I need to wait for your answer           02:01 AM, 20th Nov                     hi                    Nice service           02:01 AM, 20th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:02 AM, 20th Nov                     hi                    Great. Still no answer           02:02 AM, 20th Nov                   Abdulqader                   The (163379777 - - Textured Print Double-Fold Wallet with Button Closure) in your order went out of stock, so we've partially shipped your order .We would like to inform you that we have processed the refund of amount 1.392 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:05 AM, 20th Nov                     hi                    You told me this thing yesterday by mail but where is the order           02:06 AM, 20th Nov                     hi                    Seems like you don't respect timeles that you give to your customer           02:07 AM, 20th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:08 AM, 20th Nov                   Abdulqader                   and will contact you by your email           02:08 AM, 20th Nov                     hi                    Wow. Thanks for the same old story.           02:08 AM, 20th Nov                     hi                    Good night           02:09 AM, 20th Nov                   Abdulqader                   Is ther anything else may I assist you?           02:11 AM, 20th Nov                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:19 AM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3406191