Subject: Ticket Assigned - Conversation with salem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Nov 2021 17:25:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salem salem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is salem Bot:  Hi Hi My Name Is Salem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8112993486 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599545525 Bot:  Please wait while we transfer you to an agent Customer:  Hi just to sum it up I had a problem with my order 8112993486 and a colleague of yours called Mazen told me that I will receive a refund of half the price of the boxers I ordered as only one of them was delivered the other one was missing. I still didn’t receive my refund and was wondering how long will it take? Agent:  Hi Salem, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Agent:  Hey, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Agent:  Please be assured as we have already escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  The money should  be with you soon Agent:  Is there anything else I can help you with today? Customer:  I still didn’t receive my refund Customer:  Hello? Agent:  We will make sure to refund you the amount within 2-3 working days Agent:  We request you to please allow us some time so we can work on this and do the needful. Agent:  We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Wrong items Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  salem Bot:  Hi Salem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:55 PM, 19th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           08:59 PM, 19th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           09:04 PM, 19th Nov                     salem                    Yes hi           09:07 PM, 19th Nov                     salem                    Sorry I was trying to get in contact via the phone           09:07 PM, 19th Nov                     salem                    Are you still here           09:07 PM, 19th Nov                     salem                    I received the wrong items via the on-line store           09:07 PM, 19th Nov                     salem                             09:07 PM, 19th Nov                     salem                    This is my order           09:08 PM, 19th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           09:08 PM, 19th Nov                     salem                             09:08 PM, 19th Nov                     salem                    I received the pains from my original order           09:08 PM, 19th Nov                     salem                    But not the hoodie           09:08 PM, 19th Nov                     salem                    Instead I received this smart pants I didn’t order           09:08 PM, 19th Nov                   Abdulqader                   Please note that an exchange service is not currently available for Centrepoint products. Products can be returned within 14 days through one of the following options: 1- You can call the customer support team at (18-00-871) to book an appointment for receiving the product to be returned.  2- You can also book an appointment for receiving the product to be returned online by logging into your account and going to the order book, then click on the "order number" from this page (https://www.centrepointstores.com/), and choose the products you want to return . 3- You can visit the nearest branch of (Centrepoint) and return the product to the branch.           09:09 PM, 19th Nov                     salem                    Well I’m not returning anything           09:10 PM, 19th Nov                     salem                    I want the hoodie I bought but did not receive           09:10 PM, 19th Nov                     salem                    I paid for it           09:10 PM, 19th Nov                     salem                    Where is it?           09:10 PM, 19th Nov                   Abdulqader                   Could you pleas share full name of item           09:10 PM, 19th Nov                     salem                    You can’t see it in my order?           09:11 PM, 19th Nov                     salem                    I literally sent you the order details           09:11 PM, 19th Nov                     salem                    All of them           09:11 PM, 19th Nov                   Abdulqader                   We request you to allow us for sometime to check again           09:11 PM, 19th Nov                     salem                             09:12 PM, 19th Nov                     salem                    The hoodie one. The 8.75 kd one           09:12 PM, 19th Nov                   Abdulqader                   thsi item is missing right (Sustainable Printed Hoodie with Long Sleeves and Kangaroo Poc)           09:12 PM, 19th Nov                     salem                    Yes sir           09:13 PM, 19th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:13 PM, 19th Nov                     salem                    Okay since I have you online           09:13 PM, 19th Nov                     salem                    Will the same team manage the refun for my previous order           09:13 PM, 19th Nov                     salem                    Which was also missing an item?           09:13 PM, 19th Nov                     salem                    I was told by your colleague Mazen that I will be refunded half the price as the pack was missing an item           09:14 PM, 19th Nov                   Abdulqader                   Will contact you by your email  (  [email-masked])           09:14 PM, 19th Nov                     salem                             09:14 PM, 19th Nov                     salem                    Set of 2 boxers was missing 1 boxer           09:14 PM, 19th Nov                     salem                    I Contacted more than once and still didn’t receive any refund           09:15 PM, 19th Nov                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           09:15 PM, 19th Nov                     salem                    Okay just a second           09:15 PM, 19th Nov                     salem                             09:16 PM, 19th Nov                     salem                    This order           09:16 PM, 19th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           09:16 PM, 19th Nov                     salem                    Take your time           09:17 PM, 19th Nov                   Abdulqader                   We can offer you a voucher for missing item if you agree           09:18 PM, 19th Nov                     salem                    I totally agree           09:19 PM, 19th Nov                     salem                    But where is it?           09:19 PM, 19th Nov                   Abdulqader                   Will contact you by your email           09:20 PM, 19th Nov                     salem                    Yes but when?           09:20 PM, 19th Nov                     salem                    I still haven’t been contacted my friend ?           09:20 PM, 19th Nov                   Abdulqader                   within 24  hours           09:20 PM, 19th Nov                     salem                    Okay are you 100% Sure of this?           09:21 PM, 19th Nov                   Abdulqader                   We will  help don't worry           09:22 PM, 19th Nov                   Abdulqader                   Is ther anything else may I assist you?           09:22 PM, 19th Nov                     salem                    Yes so just to sum it up …I’ll be contacted by E-mail regarding my missing hoodie and my voucher corrected? Within 24 hours right?           09:23 PM, 19th Nov                   Abdulqader                   Yes for sure.           09:23 PM, 19th Nov                     salem                    Okay thank you very much Abdulqader have a good night           09:24 PM, 19th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:24 PM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3405033