Subject: Ticket Assigned - Conversation with tunisi iksan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 18:16:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tunisi iksan tunisi iksan                    Bot:  Hi again! Bot:  Please enter your name Customer:  tunisi iksan Bot:  Hi Tunisi Iksan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512163977 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:30 PM, 18th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           
 09:31 PM, 18th Nov                     tunisi iksan                             09:33 PM, 18th Nov                     tunisi iksan                    Today I make transaction for my order but some connections is error ,, but already paid for my debit card           09:33 PM, 18th Nov                     tunisi iksan                    Please can u check for updates           09:33 PM, 18th Nov                     tunisi iksan                    It's first time happened for transportation           09:34 PM, 18th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           09:34 PM, 18th Nov                     tunisi iksan                    Transaction           09:34 PM, 18th Nov                     tunisi iksan                    Sure           09:34 PM, 18th Nov                   Abdulqader                   Your order ID 9512163977  is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, 
 during the pickup.           09:35 PM, 18th Nov                     tunisi iksan                    Not for my order sorry my mistake           09:35 PM, 18th Nov                   Abdulqader                   Could you please share your order number so that I can assist you further?           09:36 PM, 18th Nov                     tunisi iksan                    Today for my order I didn't receive order no           09:36 PM, 18th Nov                     tunisi iksan                    Transaction was error but already paid can u check in ur system           09:36 PM, 18th Nov                     tunisi iksan                             09:37 PM, 18th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           09:37 PM, 18th Nov                   Abdulqader                   -Transaction number. Verification code (Authorization number, please contact your bank for provisioning) - cut-off date - Account statement - Amount
  deducted The number of the card with which the payment was made. Our associated email           09:39 PM, 18th Nov                   Abdulqader                   Kindly provide above details           09:39 PM, 18th Nov                     tunisi iksan                    Details for my card           09:40 PM, 18th Nov                   Abdulqader                   We need all these details:-Transaction number.  Verification code (Authorization number, please contact your bank for provisioning) - cut-off date - Account statement - Amount deducted The number of the card with which the payment was made. Our associated email           09:42 PM, 18th Nov                     tunisi iksan                             09:43 PM, 18th Nov                     tunisi iksan                    I just received sms for Liv NBD           09:44 PM, 18th Nov                   Abdulqader                   Please provide the following information so that we can assist you optimally: -Verification code 
 (Authorization number, please contact your bank for provisioning) -The number of the card with which the payment was made.           09:46 PM, 18th Nov                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           09:51 PM, 18th Nov                     tunisi iksan                    Yes           09:52 PM, 18th Nov                   Abdulqader                   Please provide the following information so that we can assist you optimally: -Verification code (Authorization number, please contact your bank for provisioning) -The number of the card with which the payment was made.           09:53 PM, 18th Nov                     tunisi iksan                    I have to call my bank or what           09:54 PM, 18th Nov                     tunisi iksan                    Because I didn't receive any updates           09:55 PM, 18th Nov                   Abdulqader                   We cannot verify without the required informat
 ion           09:55 PM, 18th Nov                     tunisi iksan                    Card no 4005360031396729           09:56 PM, 18th Nov                     tunisi iksan                    Liv NBD           09:56 PM, 18th Nov                   Abdulqader                   Authorization number           09:58 PM, 18th Nov                     tunisi iksan                    I don't have           10:01 PM, 18th Nov                   Abdulqader                   Without all details we can not do an Investigation for your order           10:05 PM, 18th Nov                     tunisi iksan                    I don't know what is going on for ur app           10:05 PM, 18th Nov                     tunisi iksan                    I do transaction for today already paid           10:06 PM, 18th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to ass
 ist you in resolving this concern.           10:07 PM, 18th Nov                   Abdulqader                   Is ther anything else may I assist you?           10:07 PM, 18th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3399463