Subject: Ticket Assigned - Conversation with nour
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Nov 2021 18:06:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nour nour                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  nour Bot:  Hi Nour ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502352032            09:47 PM, 16th Nov                     nour                    Okey           09:48 PM, 16th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:48 PM, 16th Nov                     nour                    Still there?           09:49 PM, 16th Nov                     nour                    Helllo           09:51 PM, 16th Nov                   Abdulqader                   I will be happy to help you.           09:51 PM, 16th Nov                     nour                    Yes hey           09:51 PM, 16th Nov                     nour                    Brother I’ve requested since friday for a retrurn           09:52 PM, 16th Nov                     nour                    No one came to pick the product           09:52 PM, 16th Nov                     nour                    When it’s going to be picked?           09:52 PM, 16th Nov                     nour                    For a return and a refund!           09:52 PM, 16th Nov                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           09:53 PM, 16th Nov                     nour                    Are you still there? :)           09:54 PM, 16th Nov                   Abdulqader                   please share with us your exact order number.           09:54 PM, 16th Nov                     nour                    Heellooo           09:56 PM, 16th Nov                     nour                    Brother, plz send someone to pick the order i want mu money back           09:56 PM, 16th Nov                     nour                    Okey?           09:56 PM, 16th Nov                   Abdulqader                   We request you to please share with us your exact order number so that we assist you with this accordingly.           09:56 PM, 16th Nov                     nour                    Okey but plz no late replies           09:57 PM, 16th Nov                     nour                    I will give you the order number           09:57 PM, 16th Nov                     nour                    9511002150           09:57 PM, 16th Nov                     nour                    My phone number is 0502352032           09:58 PM, 16th Nov                     nour                    Waiting for your reply           09:59 PM, 16th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           10:01 PM, 16th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:02 PM, 16th Nov                     nour                    Hellloo           10:02 PM, 16th Nov                   Abdulqader                   Is there anything else may I assist you with?           10:03 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3381994