Subject: Ticket Assigned - Conversation with roma perez
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Nov 2021 17:58:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roma perez roma perez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roma perez Bot:  Hi Roma Perez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9513237196 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504262785 Bot:  Please wait while we transfer y
 ou to an agent Agent:  Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you. Customer:  Hello Agent:  I will be happy to help you. Customer:  I would like to cancel the order I made because I mistakenly put a wrong credit card number Customer:  I want to re-order it again Agent:  We request you to allow us for sometime to check your order. Customer:  Sure Agent:  We'd like to confirm you that order  9513237196 has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank. Customer:  Payment is under processing because I mistakenly input a wrong credit card number Customer:  I cannot use linger Customer:  I cannot use longer my shukran points Agent:  But the order  9513237196  has not been placed successfully Customer:  Thats why im requesting from 
 your side to jst cancel it so i may able to re-order it Customer:  But cannot use my shukran points Customer:  Hello are you still there? Agent:  We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  Thanks Agent:  Is ther anything else may I assist you? Customer:  Nothing more thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  roma perez Bot:  Hi Roma Perez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  cent
 repointae Bot:  Please enter your order number to continue Customer:  9513254430 Bot:   Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:39 PM, 16th Nov                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:40 PM, 16th Nov                     roma perez                    Hello! I made an order and it was already deducted from my credit card           09:40 PM, 16th Nov                     roma perez                    I made a new one           09:40 PM, 16th Nov                   Abdulqader                   We request you to allow us for sometime to
  check your order.           09:41 PM, 16th Nov                     roma perez                    Sure           09:41 PM, 16th Nov                     roma perez                    The status is still verifying the payment but it was already deducted from my account           09:41 PM, 16th Nov                   Abdulqader                   We'd like to confirm you that order 9513254430  has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.             09:42 PM, 16th Nov                     roma perez                             09:43 PM, 16th Nov                     roma perez                    It was already successful and it was deducted           09:43 PM, 16th Nov                   Abdulqader                   Kindly note the order 9513254430 has not been
  placed successfully           09:44 PM, 16th Nov                     roma perez                    How come it was deducted the amount from my account???           09:44 PM, 16th Nov                     roma perez                    Can you please check i order I           09:45 PM, 16th Nov                     roma perez                    Placed under my name? And contact number?           09:46 PM, 16th Nov                     roma perez                    Roma Perez           09:46 PM, 16th Nov                     roma perez                    0504262785           09:46 PM, 16th Nov                   Abdulqader                   Please provide the following information so that we can assist you optimally: -Verification code (Authorization number, please contact your bank for provisioning) -The number of the card with which the payment was made. We appreciate your patience and cooperation.           09:46 PM, 16th Nov                   Abdulqader                   Are you still 
 connected?           09:50 PM, 16th Nov                     roma perez                    Yes           09:50 PM, 16th Nov                     roma perez                             09:50 PM, 16th Nov                     roma perez                    This the card number that was saved in the centrepoint application           09:50 PM, 16th Nov                     roma perez                    Including my name and last digit of the card i paid           09:51 PM, 16th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:52 PM, 16th Nov                     roma perez                             09:52 PM, 16th Nov                     roma perez                    This is the message from the bank that it was successfully debited the amount           09:52 PM, 16th Nov                   Abdulqade
 r                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:53 PM, 16th Nov                   Abdulqader                   Is ther anything else may I assist you?           09:54 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3381933