Subject: Ticket Assigned - Conversation with roma perez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Nov 2021 17:25:21 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roma perez roma perez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roma perez Bot:  Hi Roma Perez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9513237196 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504262785            09:11 PM, 16th Nov        
            Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:11 PM, 16th Nov                     roma perez                    Hello           09:11 PM, 16th Nov                   Abdulqader                   I will be happy to help you.           09:12 PM, 16th Nov                     roma perez                    I would like to cancel the order I made because I mistakenly put a wrong credit card number           09:12 PM, 16th Nov                     roma perez                    I want to re-order it again           09:12 PM, 16th Nov                   Abdulqader                   We request you to allow us for sometime to check your order.           09:13 PM, 16th Nov                     roma perez                    Sure           09:13 PM, 16th Nov                   Abdulqader                   We'd like to confirm you that order  9513237196 has not been placed successfully as the payment from your credit c
 ard used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           09:14 PM, 16th Nov                     roma perez                    Payment is under processing because I mistakenly input a wrong credit card number           09:14 PM, 16th Nov                     roma perez                    I cannot use linger           09:15 PM, 16th Nov                     roma perez                    I cannot use longer my shukran points           09:15 PM, 16th Nov                   Abdulqader                   But the order  9513237196  has not been placed successfully           09:15 PM, 16th Nov                     roma perez                    Thats why im requesting from your side to jst cancel it so i may able to re-order it           09:16 PM, 16th Nov                     roma perez                    But cannot use my shukran po
 ints           09:16 PM, 16th Nov                     roma perez                    Hello are you still there?           09:18 PM, 16th Nov                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:19 PM, 16th Nov                     roma perez                    Thanks           09:21 PM, 16th Nov                   Abdulqader                   Is ther anything else may I assist you?           09:21 PM, 16th Nov                     roma perez                    Nothing more thanks           09:23 PM, 16th Nov                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:23 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/338
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