Subject: New Reply Received - request for refund
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 15:41:21 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  request for refund  Ticket comment <div>Hi! </div>
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<div>Why couldn’t your office admit their mistake. It was not my fault when I was trying to pay the item. On top of that, my debit card has been deducted while ordering and your office was not complying to take my money back.</div>
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<div>It should have been your office to take care of this issue not ME! </div>
<div>I demand you to give my money back through debit account or as a CREDIT to my Centerpoint account like what Centerpoint has been doing if there were issue with my payments.</div>
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<div>Centerpoint is willing to take the money back immediately with no hesitations if any trouble of payment arises.</div>
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<div>This is what the bank sent me regarding this issue.</div>
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<img class="ymail-preserve-class inline-image-guid-BDA7C3E1-690C-4FBB-A0BD-BFDCAF8A4663 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3NzczNjAxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JwLdKgyd4OZVWLy56bwWr5ZtIME2PUX6nKAK8ePJQcs" alt="Inline image" style="width: 100%"><div><br></div>
<br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, November 12, 2021, 12:00 PM, Max &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Sherlock,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<strong>1612322946</strong>) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (<strong>1612331579</strong>).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3353349