Subject: New Reply Received - return request no processed yet
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 14:57:19 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  return request no processed yet  Ticket comment <div>Greetings Max,</div>
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<div>I would have much appreciated if you can ask your team (courier team) that why he was waiting outside Aramco ?</div>
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<div>There is no meaning to stay outside Aramco gate while my house is inside Aramco. <u>In fact, shipment was delivered at my home (809, 8th street) and not at Aramco Gate.</u>
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<div>For me it is not feasible for employee to leave from his office and go to Aramco Gate (different location) for return.</div>
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<div>Anyways, below is my Address (Same as delivery address). Please ask courier team to pickup items (2 items) from my residence. Also, mentioned additional number.</div>
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<div>809, 8th street </div>
<div>Aramco Dhahran Main Camp</div>
<div>0508480612</div>
<div>0138780459</div>
<div>Pickup anytime between 9 AM to 5 PM.</div>
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<div>I believe this time courier team is not reluctant to pickup from delivery address.</div>
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<div>Regards.</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 14 Nov 2021, at 3:26 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr"> Hi Krunal,<br><br>Thank you for your patience.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>We would like to inform you that we have received an acknowledgment from our courier is waiting almost half an hour outside of Aramco but you was not responding at all.<br>Please provide us with an alternative mobile number to avoid the cancellation of your return.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3295999