Subject: New Reply Received - need escalation - Payment
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 06 Nov 2021 12:13:30 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  need escalation - Payment  Ticket comment <div dir="auto">
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<div dir="auto">Good day..</div>
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<div dir="auto">Regarding refund amount of aed 80.75 +daily charges 15..</div>
<div dir="auto">Please do the needful as soon as possible..I cannot call 100 of time splash and tabby..poor experience of service both end...I'm not going to continue with u guy's again..</div>
<div dir="auto">Waiting for refund that's all.do the needful..</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 4 Nov 2021, 13:49 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Chandika,<br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We have been confirmed by the relevant team that the amount was not captured from us hence the refund can't be processed. We would request you to please contact your bank or Tabby for the same.<br><br>Please find attached the screenshot confirming the same.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043274867628'>SmartSelect_20211027-102847_Splash.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043274867629'>SmartSelect_20211028-025708_Tabby.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3279456