Subject: Ticket Assigned - Fwd: Return request: order no 6363239867
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Nov 2021 11:05:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fwd: Return request: order no 6363239867 Dears 

We have received the delivery today but we found out, one of the item is completely different than the one ordered.  And the item is also not in a good package with Tags broken.
This is the second order we have placed with Centre point and we have already experienced in our first order that one of the item was missing, but we did not file any complaints. Due to this we were prepared to capture the video while opening the parcel. 

Please refer the attached video to see the incident.

Thanks 
Sijin Taj
0591125004

Sent from my iPhone

Begin forwarded message:

> From: Centrepoint <[email-masked]>
> Date: 4 November 2021 at 7:06:00 PM GMT+3
> To: Sijin Taj <[email-masked]>
> Reply-To: "[email-masked]" <[email-masked]>
> 
> 
> Here’s what you need to do next.
> 
> 
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> Babyshop Lifestyle Splash Shoe Mart Offers Clearance
> We’ve received your return request.
> Hi Sijin Taj, thank you for getting in touch with us. Here’s how your return 1001536535 for order 6363239867 will work.
> Our delivery partner will pick up your return in around 2-5 business days.
> Order Details
> Item
> Description
> Total Price
> 
> SHOEMART
> Missy Quilted Crossbody Bag with Adjustable Strap
> Color: Black
> Quantity: 1
> SAR 69
>  	
> Total	SAR 69
>                                  	
> 1. Box up your return
> Please include the invoice, price tags and any warranty information.
>                                  	
> 2. Hand over your return
> Our delivery partner will pick it up from your doorstep.
>                                  	
> 3. Receive your refund
> This will be issued after we receive your products in our warehouse and conduct a quality check.
> Here's how your refund works:
> If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.
> Refunds to your Credit Card or Debit Card may take 7-14 business days to process.
> Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3317101