Subject: Ticket Assigned - need escalation - Payment
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 03 Nov 2021 16:15:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - Payment chandika niroshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chandika niroshan Bot:  Hi Chandika Niroshan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556749590            02:53 AM, 28th Oct                     chandika niroshan                    Okay           02:54 AM, 28th Oct                     chandika niroshan                             02:54 AM, 28th Oct                     chandika niroshan                             02:54 AM, 28th Oct                   Mazen                   Hi Chandika,  Thank you for contacting us. This's Mazen  We would be happy to help you.           02:55 AM, 28th Oct                   Mazen                   How may i help you?           02:55 AM, 28th Oct                     chandika niroshan                             02:55 AM, 28th Oct                     chandika niroshan                    Hi regarding my order           02:55 AM, 28th Oct                     chandika niroshan                    It was cancelled month ago and now there charge me for it with daily payments also           02:56 AM, 28th Oct                     chandika niroshan                    Why           02:56 AM, 28th Oct                     chandika niroshan                    It was cancelled           02:56 AM, 28th Oct                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           02:57 AM, 28th Oct                     chandika niroshan                             02:57 AM, 28th Oct                     chandika niroshan                    Okay           02:58 AM, 28th Oct                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:00 AM, 28th Oct                   Mazen                   We sincerely apologize for any inconvenience caused you.            03:00 AM, 28th Oct                   Mazen                   Do you have any other inquiries that we can help with?           03:00 AM, 28th Oct                     chandika niroshan                    No that's all for now           03:00 AM, 28th Oct                     chandika niroshan                    Tnx           03:01 AM, 28th Oct                     chandika niroshan                    ?           03:01 AM, 28th Oct                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           03:02 AM, 28th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3279456