Subject: Ticket Assigned - Conversation with muhammad asif
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 03 Nov 2021 11:44:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad asif muhammad asif                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad asif Bot:  Hi Muhammad Asif ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card -
  card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:51 PM, 01st Nov                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           05:51 PM, 01st Nov                     muhammad asif                    Hello this is my order number 9508253932           05:51 PM, 01st Nov                     muhammad asif                    I received my order but their is one item which size is big           05:52 PM, 01st Nov                     muhammad asif                   
  So I submitted the return rewuest           05:52 PM, 01st Nov                   Aya                   Accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           05:53 PM, 01st Nov                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned team, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           05:53 PM, 01st Nov                   Aya                   You will be contacted by e-mail [email-masked] in order to notify you of any update.           05:54 PM, 01st Nov                   Aya                   Is there anything else may I assist you?           05:54 PM, 01st Nov                     muhammad asif                    Ok but when the cargo person come and collect the item         
   05:54 PM, 01st Nov                   Aya                   Would you check if you contact number 971508916235 active?           05:55 PM, 01st Nov                     muhammad asif                    Yes this number is active           05:55 PM, 01st Nov                     muhammad asif                    But I do not receiany call           05:55 PM, 01st Nov                   Aya                   The shipping team will be contacted to get in touch with you as soon as possible. Please give me some time to escalate the problem.           05:56 PM, 01st Nov                   Aya                   Is there anything else may I assist you?           05:56 PM, 01st Nov                     muhammad asif                    O no thank you for your cooperation           05:56 PM, 01st Nov                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:57 PM, 01st Nov                                          View
  conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3300102