Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 03 Nov 2021 11:44:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  goodevening Customer:  hi Bot:  Hi Hi ,what do you need help with? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:27 PM, 01st Nov                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           04:27 PM, 01st Nov                     hi                             04:27 PM, 01st Nov                     hi                    I have requested for returning           04:28 PM, 01st Nov                     hi                    No response from your end           04:28 PM, 01st Nov                     hi                             04:29 PM, 01st Nov                   Aya                   Thank you for allowing me the time to check. I appreciate your patience.           04:29 PM, 01st Nov                     hi                    Hello           04:31 PM, 01st Nov                     hi                    Any updates on this           04:31 PM, 01st Nov                   Aya                   Thank you for allowing me the time to check. I appreciate your patience.           04:31 PM, 01st Nov                   Aya                   After checking the status of the order number 9508402480 and tracking the return request according to the tracking number (RP102921000011 ), it turns out that the shipping partner tried to contact you several times at (971544547933 ), but it did not work as the return request was canceled.           04:39 PM, 01st Nov                   Aya                   Please make sure that the contact number you have provided us with is correct and active​ and confirm that you wish to return the products so that we can assist you.           04:39 PM, 01st Nov                   Aya                   Hi, I'm not getting a response from you. Are we still connected?           04:41 PM, 01st Nov                   Aya                   Dear customer, I have not received a response from you still, please confirm if we are still connected?           04:44 PM, 01st Nov                     hi                    Helo           04:45 PM, 01st Nov                   Aya                   Is your contact number 971544547933  active?           04:47 PM, 01st Nov                     hi                    Sorry fr the late response           04:47 PM, 01st Nov                     hi                    Yes ys           04:48 PM, 01st Nov                     hi                    Correct           04:48 PM, 01st Nov                     hi                    How shal i return this now           04:49 PM, 01st Nov                   Aya                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned team, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.  You will be contacted by e-mail [email-masked] in order to notify you of any update.           04:49 PM, 01st Nov                   Aya                   Is there anything else may I assist you?           04:49 PM, 01st Nov                     hi                    Thanku so much           04:50 PM, 01st Nov                     hi                    Will anyone contact?           04:50 PM, 01st Nov                   Aya                   Yes, you will be contacted as soon as possible to return the products.           04:51 PM, 01st Nov                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:52 PM, 01st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3299748