Subject: New comment - [#2992968] Refund inquiry for items returned in store.
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 01 Nov 2021 14:16:37 +0000

There is a new comment in the ticket submitted by Abdulqader Ahmed to HelpCPAE   Comment added by : Abhilash Kuttalam  Comment Content:  <div class="WordSection1">
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<a id="OWAAM61175140869E4E9397D2D6E669CAC234" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a> think this is CP store.
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, November 1, 2021 3:03 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAM469BDF9AC4AA496F8F362039CF1055F5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">Please assist for the below.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 21, 2021 3:50 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAM47CB2BC0C1A24830BD2BB6B6DFA39CFE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">This is in regard to the order number mentioned below the customer claims to have retuned all the items in the store 21192 on 3'rd July with RMA 1001224579 and the refund is only done for 1 item :</div>
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<div class="MsoNormal">We raised to tech to check but as per them they do not have complete visibility in POS.
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<div class="MsoNormal">Need your assistance to check with the store if they still have the items or not.</div>
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<span style="color:black">Order Number : </span>6332189231<span style='font-size:9.0pt;font-family:"Helvetica Neue";color:#4A4A4A;background:white'> </span>
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<div class="MsoNormal">We are getting no revert from <a id="OWAAM9634D18796F14DCBB4E6B9BED4AB8EBA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a> on this.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 19, 2021 5:17 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAM40EFB969317D4B6C95DD4FBE94B27463" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>,</div>
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<div class="MsoNormal">Need your revert on this to check with the store as it is urgent.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, October 14, 2021 10:54 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAM1ADD24A55A11412BAFE3DB2259186F53" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>,</div>
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<div class="MsoNormal">As per the customer he has returned all the items and refund done only for one.</div>
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<div class="MsoNormal">PFA the receipt provided by the customer:</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Sunday, October 3, 2021 5:36 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAM9C5BAA96127A435FA6B4EBF681B1A947" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>,</div>
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<div class="MsoNormal">Need you attention here.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, September 30, 2021 2:30 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAMBD4633E8687946AABB1A60B6F5968B90" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
<a id="OWAAM7579A9752819415C8CC70C359F0471BB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</div>
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<div class="MsoNormal">Pease update for the below.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, September 25, 2021 12:58 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAMB33B50876C254AB6BF5140C14F7414BF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>
<a id="OWAAM5A09652117BC4B5C9C40E68B2E6FF064" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 22, 2021 5:56 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">HI <a id="OWAAMA4335C0101C141A8AAB19B9379CA3738" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
<a id="OWAAM51E5F54BC3BC43A5BC139155089F029E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</div>
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<div class="MsoNormal">As per the customer he has returned all the items and refund done only for one.</div>
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<div class="MsoNormal">Please check and assist ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 20, 2021 12:37 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<a id="OWAAME2A6FBCA84B24B64AA419D6139DDB244" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>
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<div class="MsoNormal">Please specify the item codes for which the store has not processed refund.
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<div class="MsoNormal"><a id="OWAAM429AFBA0B17E46CC88D176103CE9B134" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Abhi</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 20, 2021 11:34 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAM9A906E1C101C4591A9EF77DF534F9D17" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">Please update as this is still pending and the customer is coming back to us.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, September 5, 2021 4:42 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Refund inquiry for items returned in store.</div>
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<div class="MsoNormal">Hi <a id="OWAAME9024A1CE27E4A3DA5281D836BC911FA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="MsoNormal">This is in regard to the order number mentioned below the customer claims to have retuned all the items in the store 21192 on 3'rd July with RMA 1001224579 and the refund is only done for 1 item :</div>
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<div class="MsoNormal">We raised to tech to check but as per them they do not have complete visibility in POS.
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<div class="MsoNormal">Need your assistance to check with the store if they still have the items or not.</div>
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<span style="color:black">Order Number : </span>6332189231<span style='font-size:9.0pt;font-family:"Helvetica Neue";color:#4A4A4A;background:white'> </span>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 17, 2021 8:03 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Refund inquiry for items returned in store.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Refund inquiry for items returned in store.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Refund Not Processed<br>
Order Date : Jul 24, 2021<br>
Order ID: 6332189231<br>
Tracking ID: NA<br>
RMA: 1001224579<br>
Assistance Required: Need refund for customer.<br>
Issue Description: Customer he complained that he return all items but as we can see only one item returned. the customer have been  share receipt with us kindly assist us in this issue . Thanks for help</span></div>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fhelpae.centrepointstores.com%2Fhelpdesk%2Fattachments%2F2043249105110&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc761e4fda7bf46c1789308d99488f6db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637704138236080444%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=CndqEnD58ARDnUgGvagYCNm8OFvjgnC262fq2GmSFJE%3D&amp;reserved=0" rel="noreferrer">
rec1.jpg</a> <br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2992968&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc761e4fda7bf46c1789308d99488f6db%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637704138236090393%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=pqQSUv8x2exvLBbm3M40pmVfmy0V%2FKrX1SuRK5hu4ZI%3D&amp;reserved=0" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2992968</a>
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