Subject: New Reply Received - Order update
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 06:19:43 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order update  Ticket comment <div dir="auto">Hi<div dir="auto">Good morning</div>
<div dir="auto">Thanks for reply.</div>
<div dir="auto">First time your team reply that price was incorrect otherwise every time they tried to blame us only they never accept that it was their mistake.If price problem was there you have to call us and tell that due to centerpoint mistake your team cancelled my order. Before cancelled you should call us and inform us.</div>
<div dir="auto">My order 1607984824 which contains many items if 1 item price is wrong then u can call us and tell us that this one item price was wrong so we cant give  that one item rest all items you should send.</div>
<div dir="auto">Cancelling whole order and blaming customer  is  very unproffesional way.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 1 Nov 2021, 7:21 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Alka,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have heard back from our team and have been advised that the orders are cancelled and refunded due to wrong price issue. The price at which these orders were placed for were incorrectly updated and hence the team had to cancel these orders and refund you for the same. We would not want to sell the items on our website at an incorrect price.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We hope this clarifies and have a great day! Stay Safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3258108