Subject: New Reply Received - Order update
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Nov 2021 03:10:15 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order update  Ticket comment <div dir="auto">Hi<div dir="auto">Thanks for same reply again and again.your team is sending mail but not solution.</div>
<div dir="auto">We can accept apology for 1 order your team cheat us in 3 orders by blaming on us and courier company telling  that  we have not collected order from store .i called as well as mail almost everyday to follow up my order and finally your team  is sending mail that i have not collected that is why they cancalled my order.</div>
<div dir="auto">No problem.</div>
<div dir="auto">Thanks for not helping on my order.</div>
<div dir="auto">I will write to CPA lets see.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 31 Oct 2021, 5:30 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr"> Hi Alka,  <br><br>Thank you for contacting us and we apologize for the inconvenience caused to you.<br><br>We are truly sorry to hear that y this is surely not the experience we want our customers to have when they shop with us. <br><br>We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take a strict action on this. <br><br>For order NO.( <strong>1607842803</strong>) ,we would like to inform you that we have processed the refund of amount (OMR 0.28) on (10/26/21 )<br><br>For order NO.(<strong>1607729867 </strong>), we would like to inform you that we have processed the refund of amount (OMR 0.28) on (10/26/21 )<br>For order NO.(<strong>1607984824</strong>), we would like to inform you that we have processed the refund of amount (OMR12.55) on (10/21/21 )<br><br>Again, please accept our sincere apologies for this.<br><br>Your friends,<br>The Support Team</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3258108