Subject: New Reply Received - Order 9509498800 not delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Oct 2021 06:23:21 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order 9509498800 not delivered  Ticket comment <div>I don’t see why I need to be the one who is penalized for the breakdown of system between yourself and your courier company. What if they take weeks to get back to you? </div>
<div><br></div>
<div>Rest assured, I do NOT have the item of clothing - I have many other things that I would rather be doing with my time than following up on this issue. </div>
<div><br></div>
<div>Please just refund the money and then deal with your courier company as you see fit. </div>
<div><br></div>
<div>Thanks </div>
<div>Emily<br><br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, October 31, 2021, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Emily,</div>
<div><br></div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We can understand the issue and we would feel the same kind of frustration as a customer if we were in your shoes however, as we can see the order is showing delivered at our end by the courier partner to the address given at the time of delivery - </div>
</div>
<div dir="ltr">Springs <a href="https://www.google.com/maps/search/6,+Street+9,+Villa+9+Villa+9?entry=gmail&amp;source=g" rel="noreferrer">6, Street 9, Villa 9</a><br><a href="https://www.google.com/maps/search/6,+Street+9,+Villa+9+Villa+9?entry=gmail&amp;source=g" rel="noreferrer">Villa 9</a><br>Springs<br>Dubai<br><br>As you have mentioned, you did not receive this order and hence we have raised a dispute with the courier partner as per the process on your behalf to see whether the order is still with them or it has been delivered to an incorrect address. We are trying to get this resolved as well, once we have a confirmation from them, we will either get the same arranged to be delivered to you or refunded to you on priority.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We request you to please allow us 24-48 hours and we will try our best to get the same resolved within that time frame for you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We appreciate your continued patience and cooperation with us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>

	

</div></blockquote>
<br><br>-- <br><div dir="ltr"><div dir="ltr"><div dir="ltr">
<table cellpadding="0" cellspacing="0" border="0" style='background:none;border-collapse:collapse;color:rgb(85,85,85);font-family:proxima-nova,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px;border:0px;margin:0px;padding:0px'><tbody>
<tr><td colspan="2" style="font-family:Arial,Helvetica,sans-serif;padding-bottom:5px;color:rgb(0,147,33);font-size:18px">
<div style="color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial">
<b><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(61,135,57)">Emily Estall</span></b><span style="font-size:10pt;font-family:Arial,sans-serif"></span>
</div>
<div style="color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span style="background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(101,114,118)">First Lady</span></span></div>
<div style="color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial">
<span style="background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(101,114,118)"><b>E</b> <a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><b><span style="color:rgb(101,114,118)">[email-masked]</span></b></a></span></span><span style="font-size:10pt;font-family:Arial,sans-serif"></span>
</div>
<div style="color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><b><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(61,135,57)"> </span></b></div>
</td></tr>
<tr><td colspan="2" style="padding-bottom:8px;padding-top:5px">
<img src="https://static1.squarespace.com/static/578c92eeebbd1a6a910bc86f/t/58bf3d32d482e99321a8b2ed/1495091247737/?format=1500w" width="96" height="23" style="border:0px;margin-right:0px"> <br><div style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span style="background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(101,114,118)">Mazaya Business Avenue</span></span></div>
<div style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial">
<span style="background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(101,114,118)">Ground Floor, AA1</span></span><span style="font-size:10pt;font-family:Arial,sans-serif"></span>
</div>
<div style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial">
<span style="background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(101,114,118)">Jumeirah Lake Towers (JLT)</span></span><span style="font-size:10pt;font-family:Arial,sans-serif"></span>
</div>
<div style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><span style="background-image:initial;background-position:initial;background-repeat:initial"><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:rgb(101,114,118)">Dubai, UAE</span></span></div>
<div style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34);font-size:small;margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-repeat:initial"><b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(101,114,118)"><a href="http://www.base3.ae/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-family:Helvetica,sans-serif;color:rgb(101,114,118)">www.base3.ae</span></a></span></b></div>
</td></tr>
<tr><td colspan="2">
<a href="https://www.facebook.com/base3dxb/" style="color:rgb(29,161,219);border:0px" target="_blank" rel="noreferrer"><img width="25" height="25" src="http://cdn2.hubspot.net/hubfs/184235/dev_images/signature_app/facebook_sig.png" style="border:none;width:25px;height:25px;max-width:25px;max-height:25px"></a>  <a href="https://www.instagram.com/base3dxb/" style="color:rgb(29,161,219);border:0px" target="_blank" rel="noreferrer"><img src="http://cdn2.hubspot.net/hubfs/184235/dev_images/signature_app/instagram_sig.png" width="420" height="420" style="border:none;max-width:25px;max-height:25px"></a>
</td></tr>
</tbody></table>
<div><div dir="ltr"></div></div>
</div></div></div>
<br>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3273771