Subject: New Reply Received - Order update
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Oct 2021 12:46:27 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order update  Ticket comment <div dir="auto">Hi<div dir="auto">Is there any positive reply on my all 3 orders ??</div>
<div dir="auto">As it was mistake from your side you have to find  some solution to rearrange order and send.money we will pay on your app or we can go in any store and we can pay .</div>
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<div dir="auto">We want our all order in same price before when we purchased.</div>
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<div dir="auto">If possible then let me know otherwise  i have to complan in consumer court.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 27 Oct 2021, 7:06 pm Alka Panchal, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hi<div dir="auto">I am not getting my items in old order price  so pls send full order as it is with previous order.i will pay again and i will take it.Before starting refund your team not informed also and blaming us that we have not collected.</div>
<div dir="auto">If make ready my same order in same price i will pay and collect from qurum or ruwi branch.</div>
<div dir="auto">Then your wish.</div>
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<div dir="ltr" class="gmail_attr">On Wed, 27 Oct 2021, 5:36 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr"> Hi Alka,  <br>
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<span rel="tempredactor" style="font-size:14px">Thank you for reaching out to us.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We are truly sorry for the inconveniences caused . We forwarded your concern </span><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">but ,we have initiated a refund for your  orders. It would take around 7-14 days to reflect in your account.</span><br>
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<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
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<span rel="tempredactor" style="font-size:14px" dir="ltr">We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again . We'll make sure you get your items this time.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Again, please accept our sincere apologies for this.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team .</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3258108