Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 11:56:08 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">
<div dir="auto">My order no. 9509024377 </div>
<div dir="auto">So every time i shop from baby shop i select click &amp; collect al hameidiya pharmacy for collecting my parcel but this time there was a 5dhs charge for this place so i selected oasis mall sharjah for a free click &amp; collect option for my parcel collection. </div>
<div dir="auto">Upon adding details for checking out all was good but upon payment my click &amp; collect option which was oasis mall sharjah changed to al hamediya pharmacy &amp; charged me extra 5 dhs.</div>
<div dir="auto">The issue is why did my selected free option automatically changed to a charged collection place. Even though i had selected oasis mall then at the time of payment how can it get changed &amp; charge me extra 5 dhs.</div>
<div dir="auto">I have collected my parcel from hamediya pharmacy yesterday but not happy this time bc the option i chose for collection was near my house i had to go far to collect my parcel from hamediya pharmacy bc ur system auto changed my selected option which was oasis mall. </div>
<div dir="auto">Kindly help me in this regard </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Oct 2021 6:15 pm, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<blockquote style="margin:0 0 0 0.8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div><span style="font-size:14px" dir="ltr">Hi Rashida,</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Thank you for getting in touch with us. </span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px" dir="ltr">We are truly sorry to hear that you were not assisted properly We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Please provide us with more details to further assist you.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Looking forward to hearing from you.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Your friends,</span></div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px" dir="ltr">The Support Team</span></div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">3263178:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3263178