Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 09:24:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sirajudheen kalathil                    Bot:  Hi again! Bot:  Please enter your name Customer:  sirajudheen kalathil Bot:  Hi Sirajudheen Kalathil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9507506380 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:28 PM, 18th Oct                   mayar                   Hi Sirajudheen ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:28 PM, 18th Oct                     sirajudheen kalathil                    Wer is my order           02:29 PM, 18th Oct                   mayar                   We sincerely apologize for any inconvenience caused,           02:30 PM, 18th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:30 PM, 18th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:30 PM, 18th Oct                     sirajudheen kalathil                    K           02:30 PM, 18th Oct                   mayar                   Is there anything else i can help you with           02:31 PM, 18th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:33 PM, 18th Oct                     sirajudheen kalathil                    What the issue on this order           02:33 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3240407