Subject: Ticket Assigned - Conversation with hassam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 21 Oct 2021 02:31:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassam hassam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hassam Bot:  Hi Hassam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6360751895 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540624623            09:25 PM, 20th Oct                   Zain                   Thank you for contacting us. How may I help you?           09:25 PM, 20th Oct                     hassam                    Really disappointed by the recent shopping experience with centrepoint           09:25 PM, 20th Oct                     hassam                    I have placed 2 orders           09:25 PM, 20th Oct                     hassam                    Both time the amount was deducted and then i got a msg that order cannot be proceed?           09:26 PM, 20th Oct                     hassam                             09:26 PM, 20th Oct                     hassam                    While in the app it is still show provessing           09:26 PM, 20th Oct                     hassam                    ?           09:27 PM, 20th Oct                   Zain                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:27 PM, 20th Oct                     hassam                    Sure           09:28 PM, 20th Oct                     hassam                    ??           09:32 PM, 20th Oct                   Zain                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:32 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           09:32 PM, 20th Oct                     hassam                    Kindly make sure i get me stuff right           09:32 PM, 20th Oct                     hassam                    Because last time max misplaced me shipmenr           09:33 PM, 20th Oct                     hassam                    I will not go for any refunds this time           09:33 PM, 20th Oct                   Zain                   We request you to please allow us some time so we can work on this and do the needful.           09:35 PM, 20th Oct                   Zain                   We appreciate your patience.           09:35 PM, 20th Oct                     hassam                             09:35 PM, 20th Oct                   Zain                   Thank you for getting in touch with us.   For the online shipping at XXXXXXXXX.com, we accept payments done by:    Credit & debit cards - We accept either UAE-issued or International Visa/MasterCard credit or debit cards.  Cash on Delivery - This payment option is available for most products on the website. However, orders including Major Appliances cannot avail of this payment option.  PayPal  Shukran points - All you need is a minimum balance of 200 points.   At the Checkout page, you can use the Shukran points slider to calculate your discount.           09:35 PM, 20th Oct                     hassam                             09:35 PM, 20th Oct                   Zain                   sorry about this           09:35 PM, 20th Oct                   Zain                   Is there anything else may I assist you with today?           09:35 PM, 20th Oct                     hassam                    Yeah i have done my purchase previously from the same card           09:36 PM, 20th Oct                     hassam                    What else should i do for the payment           09:36 PM, 20th Oct                   Zain                   We request you to please allow us some time so we can work on this and do the needful.           09:37 PM, 20th Oct                   Zain                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:38 PM, 20th Oct                     hassam                    Ok           09:38 PM, 20th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3251222