Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Oct 2021 10:23:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0570176171            08:35 PM, 18th Oct                     hello                    I order 2 items but due to some error, my account balance deducted 3 times, now I need it refund to my account.           08:36 PM, 18th Oct                     hello                    Hello           08:38 PM, 18th Oct                   Modhi                   Hi ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           08:39 PM, 18th Oct                     hello                    I order 2 items but due to some error, my account balance deducted 3 times, now I need it refund to my account.           08:40 PM, 18th Oct                     hello                    Did you understand?           08:41 PM, 18th Oct                   Modhi                   Could you please share your order number so that I can assist you further?           08:41 PM, 18th Oct                     hello                    Ok           08:43 PM, 18th Oct                     hello                    6360303349           08:44 PM, 18th Oct                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:45 PM, 18th Oct                     hello                    Ok           08:46 PM, 18th Oct                   Modhi                   Please share the authorization code for the operation and a bank statement           08:49 PM, 18th Oct                     hello                    Which code           08:50 PM, 18th Oct                     hello                    707497           08:51 PM, 18th Oct                   Modhi                   Has the deducted been three times?           08:51 PM, 18th Oct                     hello                    705541           08:52 PM, 18th Oct                     hello                    702818           08:52 PM, 18th Oct                     hello                    These are the 3 codes           08:52 PM, 18th Oct                     hello                    It’s enough or some other code needed           08:53 PM, 18th Oct                   Modhi                   can you sent the  Deducted amount (The deduction date and email Id linked with the account the customer placed the order from and also Authorization code )           08:54 PM, 18th Oct                   Modhi                   you can get it from the bank           08:54 PM, 18th Oct                   Modhi                   Hi, I'm not getting a response from you. Are we still connected?           08:57 PM, 18th Oct                     hello                    Ok sending           08:58 PM, 18th Oct                     hello                    80+80+80=240 SAR total deducted, [email-masked], bank is stcpay           09:00 PM, 18th Oct                   Modhi                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:01 PM, 18th Oct                   Modhi                   We request you to please allow us some time so we can work on this and do the needful.           09:01 PM, 18th Oct                     hello                    Ok thanks, how much time it will take           09:02 PM, 18th Oct                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           09:02 PM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3242443