Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Oct 2021 11:00:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation alshima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alshima Bot:  Hi Alshima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busi
 ness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096556555050            02:32 PM, 14th Oct                     alshima                    Ok           02:32 PM, 14th Oct                   mayar                   Hi Alshima,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.    
        02:32 PM, 14th Oct                     alshima                    Hi goof evening           02:33 PM, 14th Oct                     alshima                    Good*           02:33 PM, 14th Oct                     alshima                    I want to share with you a picture of a product and if you have in the store any adhesive hook suitable for it           02:35 PM, 14th Oct                   mayar                   Please provide us with the name and picture of the product           02:40 PM, 14th Oct                     alshima                             02:41 PM, 14th Oct                     alshima                    Spherical wonders wall decor           02:41 PM, 14th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on it           02:45 PM, 14th Oct                   mayar                   You will be contacted via your email [email-masked]           02:45 PM, 1
 4th Oct                   mayar                   Is there anything else i can help you with           02:47 PM, 14th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:50 PM, 14th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3225499