Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Oct 2021 11:19:28 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Thank you for your email</div>
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<div>On Mon, 11 Oct 2021 at 4:47 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3207482</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3207482<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Abdulqader Ahmed : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Su KaroLy,<br><br>Thank you for contacting us.<br><br>You can use "My Credit" for any purchase from the website or application. In the event that the purchase transaction is less than the value of my “credit”, only the value of the purchase currency will be deducted, but in the event that the purchase transaction is more than “my balance”, my Credit “Credit” will be deducted and the rest of the value must be paid via credit cards or choose the payment method upon receipt in case Purchase via the website or app.You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>Feel free to contact us for further assistance.<br><br>your friends,<br>Support Team.</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3207482