Subject: New Reply Received - Promotions or Gift Vouchers
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 16:49:51 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div dir="auto">Dear Team</div>
<div dir="auto">Please ignore the below mail. I was wrong, there was a different card and there seems to be a mistake on my part. The card has balance of 231 SAR. </div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto">Anish </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 7 Oct 2021 at 19:31 ANISH MANU &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">
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<span style="word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)">Dear Team, </span><div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto">The below information is factually incorrect. Why don’t just check your systems before sending such incorrect mails. Order  <span style='font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:0.875rem;border-color:rgb(51,51,51);color:rgb(51,51,51)'>6318345609 </span>was paid using Visa card. Please see the below mail as the proof. </div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
<div style="word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto">
<img style="max-width: 414px; width: 382px; height: auto; border-color: rgb(49, 49, 49)"><br>
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<div style="word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
<div style="word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto">If you are still stating that gift card was used to make the payment for the above order, I will produce my Visa Card statement , which shows the debit of 106.40 SAR. </div>
<div style="word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto">Now that you have alleged that I have used “another gift card”, please share me the details of the so called “another card”. If Max / Shukran has incorrectly refunded the money to some other card, that’s not my concern. </div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto">I demand immediate reinstatement of the amount in my card. Is there a contact number , to which I can speak to someone. </div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto">Regards </div>
</div>
<div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto">Anish </div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
<div style="font-size:1rem;word-spacing:1px;border-color:rgb(49,49,49);color:rgb(49,49,49)" dir="auto"><br></div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, 7 Oct 2021 at 14:10 Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Anish,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">​</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Thank
you for getting in touch with us.</span>
</div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>​</span><br>
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<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We sincerely apologize for any inconvenience caused, <br></span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">We would like to inform you that the gift card number 1609979989911721415810209 has been used to placed the order number 6318345609 which has been delivered to you on 17/06/2021 . And for the order 6336459803 you used another gift card which the amount has been returned back to it.</span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr"> </span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>​</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">We
look forward to hearing from you.</span>
</div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style='margin:0in 0in 0.0001pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">upport Tea</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3044262