Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 10:47:13 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/2wodckgVb4v9AvZvi4SfDw~~/AALN9wA~/RgRjPWCpPVcDc3BjQgphWyktXGFoZxSuUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/10/2021 11:51 AM GMT+03:00<br>
<strong>To: </strong>EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>New comment - [#2938118] Re: We’ve received your return request.<br>
 
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<div>There is a new comment in the ticket submitted by fida syed to HelpCPAE</div>
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Comment added by : Faraz Lohani<br>
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Comment Content:
<div>Hi @Shipa Delivery Support&lt;mailto:[email-masked]&gt;,<br>
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Please try to contact the customer as per the details below once again:<br>
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Address: 7336 Husayn Khazendar street Behind Isteqdam office District Mishrifah Jeddah.<br>
Mobile Numbers: 966590882113 &amp; 966540824085<br>
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Tracking ID : SD002758284<br>
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Regards,<br>
Faraz Lohani<br>
Escalation Desk – Web Team<br>
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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
Sent: Sunday, October 3, 2021 5:43 PM<br>
To: [email-masked]<br>
Cc: Escalations Dxbteam &lt;[email-masked]&gt;<br>
Subject: RE: New comment - [#2938118] Re: We’ve received your return request.<br>
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External email sender, please take precaution.<br>
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Dear Team,<br>
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We attempted to pick up the shipment from the customer four times. Unfortunately, they were unavailable to handover the shipment. Please advise further instructions.<br>
Best regards,<br>
<br>
Sajeda Alghneimin<br>
Customer Care<br>
[Image removed by sender.]&lt;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275488743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=jR2AMh39t%2B33lkTruEE8DwrpaHGFCFhQoU0a%2BwTHGqM%3D&amp;reserved=0" rel="noreferrer">https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275488743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=jR2AMh39t%2B33lkTruEE8DwrpaHGFCFhQoU0a%2BwTHGqM%3D&amp;reserved=0</a>&gt;<br>
M: 800 SHIPA<br>
<a href="http://www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275498696%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=keLKdYESrFkPNX5MmeSr3v7fp57rVSKPrPY5d0l0fyo%3D&amp;reserved=0" rel="noreferrer">www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275498696%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=keLKdYESrFkPNX5MmeSr3v7fp57rVSKPrPY5d0l0fyo%3D&amp;reserved=0</a>&gt;<br>
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________________________________<br>
From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
Sent: 3/10/2021 4:31 PM GMT+03:00<br>
To: EMP559 Amer Hmaidat ([email-masked])<br>
Cc: [email-masked]<br>
Subject: New comment - [#2938118] Re: We’ve received your return request.<br>
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There is a new comment in the ticket submitted by fida syed to HelpCPAE<br>
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Comment added by : Faraz Lohani<br>
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Comment Content:<br>
Hi @Shipa Delivery Support&lt;mailto:[email-masked]&gt;,<br>
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Please get this picked up ASAP.<br>
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Regards,<br>
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Faraz Lohani<br>
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Escalation Desk – Web Team<br>
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From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
Sent: Saturday, October 2, 2021 9:19 AM<br>
To: [email-masked]<br>
Cc: Escalations Dxbteam &lt;[email-masked]&gt;<br>
Subject: RE: New comment - [#2938118] Re: We’ve received your return request.<br>
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External email sender, please take precaution.<br>
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Dear All,<br>
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Kindly note that the order has not been picked yet as per our system.<br>
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Kind regards,<br>
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Amro Hmidat<br>
Customer Care<br>
[Image removed by sender. Image removed by sender.]&lt;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275508666%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iBh%2FMA5JQUksCda4AodX%2FO7cIlmYT1%2BWjw%2Fw1GiiTwE%3D&amp;reserved=0" rel="noreferrer">https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275508666%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iBh%2FMA5JQUksCda4AodX%2FO7cIlmYT1%2BWjw%2Fw1GiiTwE%3D&amp;reserved=0</a>&gt;<br>
M: 800 SHIPA<br>
<a href="http://www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275508666%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iBh%2FMA5JQUksCda4AodX%2FO7cIlmYT1%2BWjw%2Fw1GiiTwE%3D&amp;reserved=0" rel="noreferrer">www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275508666%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=iBh%2FMA5JQUksCda4AodX%2FO7cIlmYT1%2BWjw%2Fw1GiiTwE%3D&amp;reserved=0</a>&gt;<br>
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________________________________<br>
From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
Sent: 30/9/2021 11:17 AM GMT+03:00<br>
To: EMP561 Sajeda Alghneimin ([email-masked])<br>
Cc: [email-masked]<br>
Subject: New comment - [#2938118] Re: We’ve received your return request.<br>
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There is a new comment in the ticket submitted by fida syed to HelpCPAE<br>
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Comment added by : Faraz Lohani<br>
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Comment Content:<br>
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Hi @Shipa Delivery Support&lt;mailto:[email-masked]&gt;,<br>
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Can you please return the courier back to the WH as the refund is pending.<br>
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Regards,<br>
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Faraz Lohani<br>
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Escalation Desk – Web Team<br>
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From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
Sent: Saturday, September 25, 2021 1:46 PM<br>
To: [email-masked]<br>
Cc: Escalations Dxbteam &lt;[email-masked]&gt;<br>
Subject: RE: New comment - [#2938118] Re: We’ve received your return request.<br>
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External email sender, please take precaution.<br>
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Dear Team,<br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards,<br>
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Sajeda Alghneimin<br>
Customer Care<br>
[Image removed by sender. Image removed by sender. Image removed by sender.]&lt;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275518622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=nQzPe5GyJbhsXR1cSyfXWjX7pnZPOFR49NKuEZQ9RS4%3D&amp;reserved=0" rel="noreferrer">https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275518622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=nQzPe5GyJbhsXR1cSyfXWjX7pnZPOFR49NKuEZQ9RS4%3D&amp;reserved=0</a>&gt;<br>
M: 800 SHIPA<br>
<a href="http://www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275518622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=nQzPe5GyJbhsXR1cSyfXWjX7pnZPOFR49NKuEZQ9RS4%3D&amp;reserved=0" rel="noreferrer">www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275518622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=nQzPe5GyJbhsXR1cSyfXWjX7pnZPOFR49NKuEZQ9RS4%3D&amp;reserved=0</a>&gt;<br>
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________________________________<br>
From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
Sent: 25/9/2021 11:56 AM GMT+03:00<br>
To: EMP561 Sajeda Alghneimin ([email-masked])<br>
Cc: [email-masked]<br>
Subject: New comment - [#2938118] Re: We’ve received your return request.<br>
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There is a new comment in the ticket submitted by fida syed to HelpCPAE<br>
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Comment added by : Faraz Lohani<br>
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Comment Content:<br>
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Hi @Shipa Delivery Support&lt;mailto:[email-masked]&gt;,<br>
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Please return the shipment back to the WH as the pickup is done but refund pending.<br>
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Tracking ID : SD002758284<br>
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Regards,<br>
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Faraz Lohani<br>
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Escalation Desk – Web Team<br>
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From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
Sent: Saturday, September 11, 2021 3:43 PM<br>
To: [email-masked]<br>
Cc: Escalations Dxbteam &lt;[email-masked]&gt;<br>
Subject: RE: New comment - [#2938118] Re: We’ve received your return request.<br>
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External email sender, please take precaution.<br>
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Dear Faraz,<br>
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Kindly note we will follow up with our team to have the order collected at the earliest convenience.<br>
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Best regards,<br>
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Sajeda Alghneimin<br>
Customer Care<br>
[Image removed by sender. Image removed by sender. Image removed by sender. Image removed by sender.]&lt;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275528567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=BQtD2Xdsag3Gbkloe0y11g9t5V34NE0B%2BXtUuSdLDK4%3D&amp;reserved=0" rel="noreferrer">https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275528567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=BQtD2Xdsag3Gbkloe0y11g9t5V34NE0B%2BXtUuSdLDK4%3D&amp;reserved=0</a>&gt;<br>
M: 800 SHIPA<br>
<a href="http://www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275528567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=BQtD2Xdsag3Gbkloe0y11g9t5V34NE0B%2BXtUuSdLDK4%3D&amp;reserved=0" rel="noreferrer">www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275528567%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=BQtD2Xdsag3Gbkloe0y11g9t5V34NE0B%2BXtUuSdLDK4%3D&amp;reserved=0</a>&gt;<br>
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________________________________<br>
From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
Sent: 11/9/2021 1:29 PM GMT+03:00<br>
To: EMP586 Noor Hijazi ([email-masked])<br>
Cc: [email-masked]<br>
Subject: New comment - [#2938118] Re: We’ve received your return request.<br>
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There is a new comment in the ticket submitted by fida syed to HelpCPAE<br>
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Comment added by : Faraz Lohani<br>
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Comment Content:<br>
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HI @Shipa Delivery Support&lt;mailto:[email-masked]&gt;,<br>
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Reminder.<br>
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Regards,<br>
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Faraz Lohani<br>
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Escalation Desk – Web Team<br>
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From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
Sent: Monday, September 6, 2021 3:23 PM<br>
To: [email-masked]<br>
Cc: Escalations Dxbteam &lt;[email-masked]&gt;<br>
Subject: RE: New comment - [#2938118] Re: We’ve received your return request.<br>
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External email sender, please take precaution.<br>
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Dear Team,<br>
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The customer's address has been updated. We will do the needful to rearrange the collection at the earliest convenience.<br>
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Best regards,<br>
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Noor Hijazi<br>
Customer Care<br>
[Image removed by sender. Image removed by sender. Image removed by sender. Image removed by sender. Image removed by sender.]&lt;<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275538524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3NXMtLHMjjhtCahe614KzUtyT8Shhl5UDp74yC5aGuA%3D&amp;reserved=0" rel="noreferrer">https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275538524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3NXMtLHMjjhtCahe614KzUtyT8Shhl5UDp74yC5aGuA%3D&amp;reserved=0</a>&gt;<br>
M: 800 SHIPA<br>
<a href="http://www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275538524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3NXMtLHMjjhtCahe614KzUtyT8Shhl5UDp74yC5aGuA%3D&amp;reserved=0" rel="noreferrer">www.shipa.com&lt;https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275538524%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3NXMtLHMjjhtCahe614KzUtyT8Shhl5UDp74yC5aGuA%3D&amp;reserved=0</a>&gt;<br>
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________________________________<br>
From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
Sent: 6/9/2021 1:15 PM GMT+03:00<br>
To: EMP561 Sajeda Alghneimin ([email-masked])<br>
Cc: [email-masked]<br>
Subject: New comment - [#2938118] Re: We’ve received your return request.<br>
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There is a new comment in the ticket submitted by fida syed to HelpCPAE<br>
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Comment added by : Faraz Lohani<br>
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Comment Content:<br>
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Hi @Shipa Delivery Support&lt;mailto:[email-masked]&gt;,<br>
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The customer full address as provided is :<br>
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Syed Fida Zaidi<br>
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Please confirm if the shipment has been collected form the customer as it is marked as pickup complete in the system and the customer is waiting for the refund.<br>
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Escalation Desk – Web Team<br>
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From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
Sent: Sunday, September 5, 2021 11:25 AM<br>
To: [email-masked]<br>
Cc: Escalations Dxbteam &lt;[email-masked]&gt;<br>
Subject: RE: [#2938118] - Re: We’ve received your return request.<br>
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External email sender, please take precaution.<br>
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Dear Abdulqader,<br>
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Kindly provide us with the complete address of the customer to avoid any further delays.<br>
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Best regards,<br>
<br>
Sajeda Alghneimin<br>
Customer Care<br>
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________________________________<br>
From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
Sent: 5/9/2021 9:35 AM GMT+03:00<br>
To: [email-masked]<br>
Cc: [email-masked]<br>
Subject: Fwd: [#2938118] - Re: We’ve received your return request.<br>
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Hi team<br>
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Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Jul 24, 2021<br>
Order ID: 6332121951<br>
Tracking ID: SD002758284<br>
<br>
Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 8/20/21 and as per the tracking website, the items has been collected from the customer on Aug 24 2021 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
<br>
Regards,<br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275558446%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3fjC2qml4CfVygjsyFdfjcvcCC%2FdIdeepdP7uPKBiuY%3D&amp;reserved=0" rel="noreferrer">www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275558446%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=3fjC2qml4CfVygjsyFdfjcvcCC%2FdIdeepdP7uPKBiuY%3D&amp;reserved=0</a>&gt;<br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275568406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=5NxCNeXnXa6cPUVNvnj9JQBHBLDaqFEjvRx8n%2B%2FFhNg%3D&amp;reserved=0" rel="noreferrer">www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275568406%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=5NxCNeXnXa6cPUVNvnj9JQBHBLDaqFEjvRx8n%2B%2FFhNg%3D&amp;reserved=0</a>&gt;<br>
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2938118:1125156<br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275578361%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=QjC37GHBBUGURSHkEyl6EqWD7zvoQvDPee7TbeOzETU%3D&amp;reserved=0" rel="noreferrer">www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275578361%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=QjC37GHBBUGURSHkEyl6EqWD7zvoQvDPee7TbeOzETU%3D&amp;reserved=0</a>&gt;<br>
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2938118:1125156<br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275578361%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=QjC37GHBBUGURSHkEyl6EqWD7zvoQvDPee7TbeOzETU%3D&amp;reserved=0" rel="noreferrer">www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275578361%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=QjC37GHBBUGURSHkEyl6EqWD7zvoQvDPee7TbeOzETU%3D&amp;reserved=0</a>&gt;<br>
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2938118:1125156<br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275588314%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=PsXRL01U2TFmiOQEOWujZ4E%2B3UfgptzkGSpjP9RYNJI%3D&amp;reserved=0" rel="noreferrer">www.landmarkgroup.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C4742271e67f54ffe105e08d98673c964%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637688654275588314%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=PsXRL01U2TFmiOQEOWujZ4E%2B3UfgptzkGSpjP9RYNJI%3D&amp;reserved=0</a>&gt;<br>
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2938118:1125156<br>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2938118