Subject: New Reply Received - Fwd: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Oct 2021 21:59:01 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Fwd: Your products are on the way  Ticket comment <div dir="auto">
<div>Hi,</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your email.</div>
<div dir="auto"><br></div>
<div dir="auto">I tried to book the return online but its showing that the order still in process and not delivered yet. However i already received it on 2nd October. Yesterday i called to customer care number and they told me they will mention in the system the product is delivered then i can raise the return request but still it's showing the order is in process.</div>
<div dir="auto"><br></div>
<div dir="auto">Please change the status and requesting you to raise the request for the return.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Laveena</div>
<div dir="auto"><br></div>
<div dir="auto">
<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Oct 4, 2021, 3:02 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Laveena,</div>
<div><br></div>
<div>Thank you for shopping with us.</div>
<div> </div>
<div dir="ltr">We are truly sorry to hear that We apologize for the inconvenience caused however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (MAX) store across the UAE.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the UAE.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div>The Support Team</div>
</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3182632