Subject: Re: Bank Transfer // approval ( 8284973091)
From: Apoorv Joshi <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Azmathulla Khan Abdul Razack <[email-masked]>, Mustafa Chakki <[email-masked]>, Harish Thakor <[email-masked]>
Date: Fri, 1 Oct 2021 03:37:33 -0700 (MST)

Hi Team, 

Any update for the below. 

Thank you for your help! 

Regards, 
Apoorv. 

From: "Reddy Prasad" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "Azmathulla Khan Abdul Razack" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Tuesday, 28 September, 2021 17:04:56 
Subject: RE: Bank Transfer // approval ( 8284973091) 

Dear Azmat 

Please delivery KD 2 for below mentioned customer 

Clifford fernandes 

al arbeed bldg floor 1 flat no 1 

Khaitan 

Farwaniya 

Kuwait 

Contact Number: +96565889692 

Mustafa : Please send money to OLM 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, September 28, 2021 1:23 PM 
To: Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Azmathulla Khan Abdul Razack <[email-masked]> 
Subject: Re: Bank Transfer // approval ( 8284973091) 

External email sender, please take precaution. 

Hi Team, 

Please find below the requested details: 

Clifford fernandes 

al arbeed bldg floor 1 flat no 1 

Khaitan 

Farwaniya 

Kuwait 

Contact Number: +96565889692 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Azmathulla Khan Abdul Razack" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 27, 2021 6:09:00 PM 
Subject: RE: Bank Transfer // approval ( 8284973091) 

[ mailto:[email-masked] | @Manish Kumar ] [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please share here. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 27, 2021 2:19 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] >; Azmathulla Khan Abdul Razack < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // approval ( 8284973091) 

Dear Jessie 

Please share customer address to delivery the cash to customers house 

Regards 

Reddy Prasad 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 26, 2021 8:16 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // approval ( 8284973091) 

[ mailto:[email-masked] | @Reddy Prasad ] 

Can you please advise what else we can do for this case? 

Customer refuses to visit the store. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 24, 2021 3:11 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // approval ( 8284973091) 

External email sender, please take precaution. 

Hi Jessie, 

Customer does not prefer any store at all, he is saying that we sent him the incorrect item and someone should visit his address to hand him the cash. We have tried to convince this customer multiple times but he is not ready to visit any store. He is asking for bank transfer or someone visits his address between 5PM-7PM Sun - Thu to hand over the cash. 

Kindly arrange contact for this customer on +96565889692 and assist to close this. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 6:19:56 PM 
Subject: RE: Bank Transfer // approval ( 8284973091) 

Thanks [ mailto:[email-masked] | 
@Reddy Prasad ] 

[ mailto:[email-masked] | @Manish Kumar ] [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please inform here. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 4:43 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // approval ( 8284973091) 

Dear Jessie 

Please issue from store 

Let us know which store customer prefers 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 11:16 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // approval ( 8284973091) 

[ mailto:[email-masked] | @Reddy Prasad ] 

Can you please advise if we can do a petty cash refund for this order? Value is only KWD 2. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 12:10 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // approval ( 8284973091) 

External email sender, please take precaution. 

Hi Jessie, 

Can we arrange cash from the store in that case? As we have tried telling him again but he insist on getting the money instead of a voucher. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 5:35:31 PM 
Subject: RE: Bank Transfer // approval ( 8284973091) 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Even if we provide an extra amount? 

Like what Mustafa said, they can’t do bank transfer due to the value. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 17, 2021 5:04 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; abdulqader ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // approval ( 8284973091) 

External email sender, please take precaution. 

Hi Jessie, 

Kindly advise as the customer is not agreeing for the voucher. 

Thank you for your help! 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 15 September, 2021 15:44:55 
Subject: Re: Bank Transfer // approval ( 8284973091) 

Hi Jessie, 

Customer is not agreeing for a voucher. 

Customer is saying he do not wish to place any more orders so he does not require the amount nor as the voucher nor as my credits. 

Kindly advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 3:46:11 PM 
Subject: Re: Bank Transfer // approval ( 8284973091) 

Hi Jessie, 

We have contacted the customer and are waiting for an update from him. If the customer agrees, we will give him a voucher. 

Thanks and Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 12:57:54 PM 
Subject: RE: Bank Transfer // approval ( 8284973091) 

Guys, 

Can we convince the customer for an additional voucher since it does make sense amount is so less to do a bank transfer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 10:41 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // approval ( 8284973091) 

Dear Jessie, 

Even if I take the apporoval, bank doesn’t takes the petty deposits below 50 KWD. 

So, just in those type of cases please confirm with the customer to collect the cash from the nearest store. 

Regards, 

MUSTAFA CHAKKI 

Assistant – F & A 

[ mailto:Mustafa.chakki@landmarkgroup,com | Mustafa.chakki@landmarkgroup,com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 9:04 AM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // approval ( 8284973091) 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Can you please help us on the below approval. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 9:54 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulqader Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // approval ( 8284973091) 

External email sender, please take precaution. 

Hi Jessie, 

Please advise on the below bank ransfer approval. 

Thank you for your help. 

Regards, 

Manish 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 9, 2021 1:59:01 PM 
Subject: Bank Transfer // approval ( 8284973091) 

Hi Team 

Problem Statement : Bank Transfer // approval. 

Order Date : Aug 6, 2021 

Order ID: 8284973091 

Tracking ID : 100077579854 

Total Price : KWD2.00 

Issue Description:The customer doesn't want the refund in his My Credits saying he doesn't want to order anymore and asking it to be removed and reprocess the refund to his bank account. 

Bank Details: 

Account name: CLIFFORFD FERNANDES 

Bank name: NATIONAL BANK OF KUWAIT 

branch name:KHAITAN 

account number:2005272510 

account type:NBK EXPRESS ACCOUNT. 

IBAN Number : KW82NBOK0000000000002005272510. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C74b7cdd90c5a458d676608d98269f0ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684213805705662%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2GafoYZYplVrFHDB4%2B%2FfIdrYAKCfedo0RUJDcOFn6dY%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C74b7cdd90c5a458d676608d98269f0ca%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684213805725572%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=O70JxdSVeLEARUhIRHoz2f8%2BgqUPvrI%2B38y2%2B8UCdnQ%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com