Subject: Ticket Assigned - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Sep 2021 11:19:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Sorry, we had to cancel part of your order.  Dear support team

hope all is well

Am little bit surprised from below email, as it is not the first time i face a problem with this specific item.
1rst time: you sent another item instead and i did a return request which was not picked up as of date
2nd time: you cancel it from my order.

Yes you did refund the money yet due to miss handling, i lost the opportunity to surprise my son with the toy instead the old one he had and was broke. This is something i was not expecting from centerpoint as a loyal client either by online shopping or from mall of the emirates shop.

I wanted to share the case, so if there any chance to check the availability of the item again and send it.

Best regards,
sherihan Ghali

Sent from my iPhone

On Sep 15, 2021, at 6:44 AM, Centrepoint <[email-masked]> wrote:

Order 9501849237

[Centre Point logo]<https://www.centrepointstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_partial_cancellation_CREDIT_CARD_AE_en>
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Sorry, we had to cancel part of your order.

Hi Sherihan Ghali, unfortunately we had to remove some items from your Order 9501849237<https://www.centrepointstores.com/ae/en/my-account/order/9501849237?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_CREDIT_CARD_AE_en>.

Here’s how your refund works:

Cancelled Items

Item

Description

Total Price

[https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/163361031_01-150.jpg] <https://www.centrepointstores.com/ae/en/p/163361031?utm_source=hybris&utm_medium=email&utm_campaign=internal_partial_cancellation_CREDIT_CARD_AE_en>
BABYSHOP
PAW Patrol Rescue Racers Car Toy
Quantity: 1
AED 39

TOTAL:  AED 39
Total Refund Amount     AED 39
Items that are cancelled or refunded are not eligible for Shukrans.

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