Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Sep 2021 15:34:42 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>Hello Support Team,  I would humbly request you if you can send similar pant (blue) large size to me which is in stock as replacement to close this case and to retain customer satisfaction without any further charges. Thank you.<br><br>
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<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div>On Sep 21, 2021, at 11:00 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<div dir="ltr">Hi Clifford,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">We have tried to do the refund to the following account number: 2005272510 however, the bank has refused to take the amount below KWD 50 for transfer. Our finance has already tried to do the bank transfer and this is the response they had received. We can understand your frustration regarding the same and we would be feeling the same if we were in your shoes. This is definitely not the kind of experience we wish to offer to our customers.<br><br>As mentioned above is the reason why we are asking you to confirm if you would be able to collect the cash from any nearby store, if not, we will be able to offer you a voucher instead for an amount of KWD 4 for the refund amount as well as a token of apology for the inconvenience and delay.</div>
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<div dir="ltr">Please do understand we have been trying to refund this and due to unexpected circumstances we are unable to. We request you to please advise if you would be able to confirm the store location from where you would be able to collect the cash from or if you would like to receive the voucher instead.\</div>
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<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2974927