Subject: New Reply Received - Amount deducted and Order not confirmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 09:42:56 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Amount deducted and Order not confirmed  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
hi,</div>
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Sorry for the late reply.</div>
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<br>
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Please find the below details</div>
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<span style='color:rgb(32, 31, 30);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>1. Date of deduction   &gt;&gt;
</span><span style='color: rgb(237, 92, 87); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); display: inline !important'><b>13 - Sep -2021 time
 8:36 PM</b></span><br>
<span style='color:rgb(32, 31, 30);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>2. Email id used to place the order  &gt;&gt;</span><span style='color: rgb(237, 92, 87); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); display: inline !important'><b>[email-masked]</b></span><br style='color:rgb(32, 31, 30);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255)'>
<span style='color:rgb(32, 31, 30);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>3. Amount deducted  &gt;&gt;
</span><span style='color: rgb(237, 92, 87); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); display: inline !important'><b>11 BHD</b></span><br style='color:rgb(32, 31, 30);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255)'>
<span style='color:rgb(32, 31, 30);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>4. Authorization Code or the complete card
 number &gt;&gt; </span><span style='color: rgb(237, 92, 87); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); display: inline !important'><b>did not get
 authorization code: CARD is Standard Chartered Bank Debit Card ending with 7439. Already the details are saved in my Centrepoint A/c.</b></span>
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<font color="#ed5c57"><b><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255)'>
</b></font><span style='color: rgb(32, 31, 30); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); display: inline !important'>5. Bank statement showing
 the debit &gt;&gt;</span><span style='color: rgb(237, 92, 87); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); display: inline !important'><b>not showing
 in the statement but balance deducted. Checked with bank and they told me that this amount is in HOLD , but to check with CENTREPOINT: hence I raised a ticket.</b></span><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, September 19, 2021 2:48 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Amount deducted and Order not confirmed
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3099282</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Abdulqader Ahmed : </div>
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<div dir="ltr">​Hi Shyam ,<br>
<br>
Thank you for contacting us and we apologize for the inconvenience caused to you.<br>
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We would like to inform you that in order to investigate further, we would need the following information:<br>
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1. Date of deduction<br>
2. Email id used to place the order<br>
3. Amount deducted<br>
4. Authorization Code or the complete card number<br>
5. Bank statement showing the debit<br>
<br>
We look forward to hearing from you.<br>
<br>
Your friends,<br>
The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043259054484'>Image 2021-09-13 at 9.37.31 PM.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3099282