Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Sep 2021 21:01:16 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Hello here is my order number 6329840889, i want to know about my refund amount, i didnot received it yet , would you please let me know what the reason of this delay , as you have mentioned that it will be creadited with in 3 weeks but its more than 5 weeks now </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 3 Aug 2021, 9:43 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">​Hi Hamda,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6329840889 Please note that the refund has been processed successfully from our side for the amount (SAR155.44) on 31/07/2021, however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2910160