Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Sep 2021 10:59:50 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto"><div>Hello Centrepoint<div dir="auto"><br></div>
<div dir="auto">Please look into this matter.</div>
<div dir="auto">
<span style="font-family:sans-serif">Regarding the order: 6336053527 Its been 3 weeks now, Please note that the refund has not been credited to my account yet.</span><br>
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<div dir="auto"><span style="font-family:sans-serif"><br></span></div>
<div dir="auto"><span style="font-family:sans-serif">Thanks </span></div>
<div dir="auto"><span style="font-family:sans-serif">Amina</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 10 Sep 2021, 11:08 pm Amina Faiz, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hello Centrepoint,<div dir="auto"><br></div>
<div dir="auto">
<div dir="ltr">Regarding the order: 6336053527 Its been 3 weeks now, Please note that the refund has not been credited to my account yet.</div>
<div dir="ltr">​<br>Thanks and regards</div>
<div dir="ltr">Amina</div>
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<div dir="ltr" class="gmail_attr">On Wed, 1 Sep 2021, 11:14 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr"><div dir="ltr">Hi Amina,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">​<br>Regarding the order: 6336053527 Please note that the refund has been processed successfully from our side for the amount (SAR58.00) on 21/08/2021, however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div dir="ltr">​<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3049985