Subject: Re: Drop Payment - 2932455
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Akshay Berry <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Naseem Juma <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 9 Sep 2021 00:31:15 -0700 (MST)

Hi Team, 

Please assist to get this case closed. Getting no updates. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, September 5, 2021 4:59:17 PM 
Subject: Re: Drop Payment - 2932455 

Hi Akshay, 

Still no update on the below. Please advise. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abdulqader ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, August 30, 2021 6:21:51 PM 
Subject: RE: Drop Payment - 2932455 

[ mailto:[email-masked] | @Bhisham Manwani (TCS) ] [ mailto:[email-masked] | 
@Naseem Juma ] , 

Update asap. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, August 30, 2021 2:44 PM 
To: Akshay Berry <[email-masked]> 
Cc: Bhisham Manwani (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Naseem Juma <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Drop Payment - 2932455 

External email sender, please take precaution. 

Hi Akshay, 

Please assist to get an update on the below case. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 29, 2021 11:28:30 AM 
Subject: Re: Drop Payment - 2932455 

Hi Bhisham, 

Please check if there is any further udate on the below request. 

Thank you for your help. 

Regards, 

Manish 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 24, 2021 1:56:41 PM 
Subject: Re: Drop Payment - 2932455 

Hi Bhisham, 

Any update. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 19 August, 2021 13:56:17 
Subject: Re: Drop Payment - 2932455 

Hi Bhisham, 

Any update. 

Regards, 

Apoorv. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Bhisham Manwani, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Naseem Juma" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 17 August, 2021 20:21:43 
Subject: Drop Payment - 2932455 

Hi Team, 

Please assist to investigate regarding the below drop payment case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "abdulqader ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 5, 2021 6:02:10 PM 
Subject: Drop payment 

Hi Team, 

Ticket number: 2932455 

issue description : Amount deducted from on validation cancelled order. 

Order number: 7479903173 

customer email ID: [ mailto:[email-masked] | [email-masked] ] 

amount deducted: BHD30.09 

date of deduction: 18/07/2021 

authorization code: 381810 

Card Number : 4077750000368837 

The customer contacted us complain about the amount of on validation cancelled order has been deducted from his bank account, Kindly check the details mentioned above and update us asap. 

Regards, 

Abdulqader 

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