Subject: [JIRA] (REL-145754) 10% discount with Visa Card not applied # 6338672028
From: "Lakshmi (Jira)" <[email-masked]>
To: "Abdulqader Ahmed" <[email-masked]>
Date: Wed, 01 Sep 2021 06:40:31 +0000

Lakshmi *made 3 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-145754 10% discount with Visa Card not applied # 6338672028 

Lakshmi *made 3 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMDg3MTY3ZDY5ZDNkNDg0YmJlZWM4ZjEwZjEzODk2MjciLCJwIjoiaiJ9 )

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REL-145754 ( https://landmark.atlassian.net/browse/REL-145754?atlOrigin=eyJpIjoiMDg3MTY3ZDY5ZDNkNDg0YmJlZWM4ZjEwZjEzODk2MjciLCJwIjoiaiJ9 )

10% discount with Visa Card not applied # 6338672028 ( https://landmark.atlassian.net/browse/REL-145754?atlOrigin=eyJpIjoiMDg3MTY3ZDY5ZDNkNDg0YmJlZWM4ZjEwZjEzODk2MjciLCJwIjoiaiJ9 )
Updates
Lakshmi 10:37 AM GST Assignee: Lakshmi Apoorv Joshi Resolution: Done Status: Work In Progress Completed
Comments
Lakshmi 10:37 AM GST

Hi @Apoorv Joshi We’ve processed the 10% discount amount.

Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, Sankar will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.
Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-145754?atlOrigin=eyJpIjoiMDg3MTY3ZDY5ZDNkNDg0YmJlZWM4ZjEwZjEzODk2MjciLCJwIjoiaiJ9 )

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