Subject: Ticket Assigned - update status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Aug 2021 10:18:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  update status muhammad waseem                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad waseem Bot:  Hi Muhammad Waseem ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:02 PM, 30th Aug                   Mazen                   Hi Thank you for contacting us. This's Mazen  We would be happy to help you.           10:03 PM, 30th Aug                     muhammad waseem                    Hi           10:03 PM, 30th Aug                     muhammad waseem                    6345014009 this my order number           10:03 PM, 30th Aug                   Mazen                   we do not have an exchange option available for other brands. You can return online purchases through the below three channels:  ·You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (brand) store.  Here’s what you need to do.  ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:03 PM, 30th Aug                     muhammad waseem                    I want to return 1 item please           10:04 PM, 30th Aug                   Mazen                   Please follow the steps given above           10:05 PM, 30th Aug                     muhammad waseem                    But the status is not change still in process           10:05 PM, 30th Aug                     muhammad waseem                    But i already received it           10:06 PM, 30th Aug                   Mazen                   Kindly provide us with item name           10:06 PM, 30th Aug                     muhammad waseem                    6345014009           10:06 PM, 30th Aug                   Mazen                   Item you want to return           10:06 PM, 30th Aug                   Mazen                   Hi, I'm not getting a response from you. Are you still connected?           10:08 PM, 30th Aug                     muhammad waseem                    Slim fit ribbed cut           10:08 PM, 30th Aug                     muhammad waseem                    Im here           10:09 PM, 30th Aug                     muhammad waseem                    Are you there           10:09 PM, 30th Aug                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           10:10 PM, 30th Aug                     muhammad waseem                    Ok           10:10 PM, 30th Aug                   Mazen                   163088796 - - Slim Fit Ribbed Cut and Sew Medium Support Sports Bra           10:12 PM, 30th Aug                   Mazen                   Is this the item you want to return           10:12 PM, 30th Aug                     muhammad waseem                    Yes           10:13 PM, 30th Aug                     muhammad waseem                    For this what i have to do           10:14 PM, 30th Aug                   Mazen                   We sincerely apologize for any inconvenience caused you.            10:15 PM, 30th Aug                   Mazen                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:16 PM, 30th Aug                     muhammad waseem                    Ok           10:16 PM, 30th Aug                   Mazen                   Do you have any other inquiries that we can help with?           10:17 PM, 30th Aug                     muhammad waseem                    If you allow to return on max center near me that will be good for me           10:17 PM, 30th Aug                     muhammad waseem                    No dear           10:17 PM, 30th Aug                     muhammad waseem                    Actually the size is big           10:18 PM, 30th Aug                   Mazen                   We will first raise this issue to tech team to update the order status           10:18 PM, 30th Aug                     muhammad waseem                    Ok           10:18 PM, 30th Aug                   Mazen                   Do you have any other inquiries that we can help with?           10:19 PM, 30th Aug                     muhammad waseem                    No thanks           10:19 PM, 30th Aug                   Mazen                   Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day!           10:19 PM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3042131