Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 25 Aug 2021 09:42:59 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ksmDC33BrRSQcoVF5J4d4g~~/AALN9wA~/RgRjB0QdPVcDc3BjQgphH50QJmHHadLjUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Kindly note we will do the needful to rearrange the collection at the earliest convenience. <br>
<br>
<br>
Best Regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Noor Hijazi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>25/8/2021 12:10 PM GMT+03:00<br>
<strong>To: </strong>EMP559 Amer Hmaidat ([email-masked]); [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#2632057] - Returns : 6304432168<br>
<br>
</div>
<div class="WordSection1">
<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM37AF3D3FE57F41B5BB07EA74DAF9A280" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder for the collection.</div>

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<div>
<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, August 23, 2021 6:49 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns : 6304432168</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear all,<br>
<br>
The pickup will be attempted as requested.<br>
<br>
We will do the needful to have it arranged at the earliest convenience.<br>
<br>
Best regards.<br>
  </span></div>

<div>
<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Amro Hmidat</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf187fd9755c94e38352108d96645220d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637653269377831117%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zo%2FuxXHpZhyjxzGOlZn8kKe%2Brjxdstc0FeQq1%2Bqdaz4%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf187fd9755c94e38352108d96645220d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637653269377841072%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2BOgKC9oKZpc%2F5vXnCR5RRwRehXmXWAMTAM4KObN9nuU%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
</div>

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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>23/8/2021 5:46 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>RE: [#2632057] - Returns : 6304432168</span>
</div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAM4E779F8D7CC24FB48D340ED2A816C475" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Support</span></a> <a href="mailto:[email-masked]" id="OWAAMD0DE64D7E4784276A537806A7C9368B8" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Amr Essam</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Please get the pending collection done ASAP : SD002781104</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Faraz Lohani</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Escalation Desk – Web Team</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Youssef Amr &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, August 21, 2021 11:46 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Sanad Zawaneh &lt;[email-masked]&gt;; Sana Ali (AE) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAMBBC9DEF6D43345B09F4C963D8D4A50AF" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Faraz Lohani</span></a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Please create new return request as this one is no longer valid</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAM0E87A0FF6FA74F62B8056D262B7B4445" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Sana Ali (AE)</span></a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Please ensure collection after creation</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<div class="MsoNormal"><sub><span style="font-size:14pt;font-family:'verdana' , sans-serif;color:#1f497d">Yours sincerely,</span></sub></div>

<div class="MsoNormal"><b><sub><span style="font-size:14pt;font-family:'verdana' , sans-serif;color:#1f497d">Youssef Amr Abdelaziz</span></sub></b></div>

<div class="MsoNormal"><sub><span style="font-size:14pt;font-family:'verdana' , sans-serif;color:#1f497d">Customer Service Executive</span></sub></div>

<div class="MsoNormal">
<sub><span style="font-size:14pt;font-family:'verdana' , sans-serif;color:red">Aramex International</span></sub><sub><span style="font-size:14pt;font-family:'verdana' , sans-serif;color:#1f497d"> – Cairo, Egypt </span></sub>
</div>

<div class="MsoNormal"><sub><span style="font-size:14pt;font-family:'verdana' , sans-serif;color:#1f497d">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>

<div class="MsoNormal"><sub><span style="font-size:14pt;font-family:'verdana' , sans-serif;color:red">aramex.com</span></sub></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, August 19, 2021 9:53 AM<br>
<b>To:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAM912E654E630847DC809317667B01FC27" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Please assist and revert as we can’t keep the customer waiting for the refund for so long.</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Faraz Lohani</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Escalation Desk – Web Team</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, August 15, 2021 1:16 PM<br>
<b>To:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
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</div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAMF08ACF0CE69A4BD49A6FE84B236A7BF0" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">This is still pending.</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Faraz Lohani</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Escalation Desk – Web Team</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, August 7, 2021 6:35 PM<br>
<b>To:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
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</div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">HI <a href="mailto:[email-masked]" id="OWAAM7AB600957B1C436B9FA61F0A1A306DBD" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Please update on this. As the customer is waiting for the refund.</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Faraz Lohani</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Escalation Desk – Web Team</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, August 7, 2021 3:33 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAM361E7B7A6F5C45EA9BCBDC0EF99DC4FD" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Customer confirmed items collected, Kindly recheck again</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Cnee number: 966560516886</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, July 8, 2021 3:50 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Akshay</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">After checking this one we found that the courier wrongly updated the shipment and nothing collected from the customer</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Kindly advise further instructions and sorry for any inconvenience</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#4472c4">Best regards</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Youssef Amr Abdelaziz </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#c00000">Customer success specialist </span></div>

<div class="MsoNormal">
<span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#c00000">Aramex International</span><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0"> – </span><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:black">Cairo , Egypt</span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0">Tel : 0233339970 </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0">Mob : +201224173312</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf187fd9755c94e38352108d96645220d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637653269377841072%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=FaBaTc9Azt31tM6WjTSnrPIKgKa%2FUtVxEX7z4lvseIM%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, July 5, 2021 12:43 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAMD4FC6FEDB2B148B596518C7A4061FB79" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a> <a href="mailto:[email-masked]" id="OWAAMDF64C88D637241B69D197E1825431069" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Sanad Zawaneh</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Reminder on this.</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div>
<div class="MsoNormal"><b><span style="font-size:12pt;font-family:'verdana' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">T: +971 4 5172125</span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Akshay Berry<br>
<b>Sent:</b> Monday, June 28, 2021 7:55 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAM34C4D2C3E87B4BBB8AB725288BC140B7" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Reminder.</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div>
<div class="MsoNormal"><b><span style="font-size:12pt;font-family:'verdana' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">T: +971 4 5172125</span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, June 24, 2021 3:23 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Akshay</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">This one Is still in transit and will update you about It shortly</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Thank you for your patience</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#4472c4">Best regards</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Youssef Amr Abdelaziz </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#c00000">Customer success specialist </span></div>

<div class="MsoNormal">
<span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#c00000">Aramex International</span><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0"> – </span><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:black">Cairo , Egypt</span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0">Tel : 0233339970 </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0">Mob : +201224173312</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf187fd9755c94e38352108d96645220d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637653269377841072%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=FaBaTc9Azt31tM6WjTSnrPIKgKa%2FUtVxEX7z4lvseIM%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, June 23, 2021 10:56 AM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAM75421B85EC974588AD5CAD42F75CCA57" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a> Please confirm once it is delivered to WH as customer keeps chasing us for refund.</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div>
<div class="MsoNormal"><b><span style="font-size:12pt;font-family:'verdana' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">T: +971 4 5172125</span></div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, June 20, 2021 3:31 PM<br>
<b>To:</b> Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
</div>
</div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Akshay</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">The shipment is collected and moving from collection branch</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sorry for the delay</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#4472c4">Best regards</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Youssef Amr Abdelaziz </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#c00000">Customer success specialist </span></div>

<div class="MsoNormal">
<span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#c00000">Aramex International</span><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0"> – </span><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:black">Cairo , Egypt</span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0">Tel : 0233339970 </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#0070c0">Mob : +201224173312</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf187fd9755c94e38352108d96645220d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637653269377851025%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=b%2BH8rk5yjgY9Bc8oJrWAodgH8nIbNTVJe9cSOw0rNio%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
</div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Ahmad Alawneh<br>
<b>Sent:</b> Thursday, June 17, 2021 2:52 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAMD2B65C8EF13944788851264692FC954A" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a></span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Pls handle</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Ahmad Alawneh</span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, June 17, 2021 4:02 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
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<div class="MsoNormal" style="line-height:12pt;background:#ffeb9c"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAM350B1993DD4C4822B977F8D0ED56743A" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a> <a href="mailto:[email-masked]" id="OWAAMD1134FD9D2AF4AB1A61CE8D48716FEC2" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Ahmad Alawneh</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Reminder to return the shipment to WH.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID: 6304432168<br>
Tracking ID: 46715191655</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

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<div class="MsoNormal"><b><span style="font-size:12pt;font-family:'verdana' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">T: +971 4 5172125</span></div>
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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 15, 2021 8:59 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">HI <a href="mailto:[email-masked]" id="OWAAME40E2B369F5B42F0925EABEE8B18901E" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAM8F8FB553CF084A8BBDC490F9B291409D" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAM4EF3E2C8D14645D48BF1A05E09AEA3EB" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Reminder.</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Thankyou and Regards,</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Faraz Lohani</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Customer Support Associate</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Customer Service</span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, June 13, 2021 12:28 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2632057] - Returns</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">problem Statement: Order not delivered (to warehouse)<br>
Order Date : May 3, 2021<br>
Order ID: 6304432168<br>
Tracking ID: 46715191655<br>
Refrence: E092C29<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on5/9/211 and as per the tracking website, the items has been collected from the customer on 17 May 2021 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,<br>
Abdulqader </span></div>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2632057:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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