Subject: New Reply Received - رد: استلمنا طلبك للإرجاع.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Aug 2021 19:16:45 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  رد: استلمنا طلبك للإرجاع.
  Ticket comment <div dir="auto">؟؟؟؟ <br><br><div title="hw_signature">ما هذا؟ </div>
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<br><br>-------- الرسالة الأصلية --------<br>من:‏ Centrepoint &lt;[email-masked]&gt;<br>التاريخ:‏ الثلاثاء، ٢٤ أغسطس، ٢٠٢١ ٩:٥٧ م<br>إلى:‏ [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]<br>نسخة إلى:‏ [email-masked]<br>الموضوع:‏ New comment - [#2980999] رد: استلمنا طلبك للإرجاع.<br><br><blockquote><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	
<div>There is a new comment in the ticket submitted by عصام بشناق to HelpCPAE</div>
<br> Comment added by : Sana Ali (AE)<br><br>Comment Content: <br><div>
<div>Dear Faraz,</div>
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<div>Please get the return AWB number from the customer and advise back for us to check.</div>
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<div>Thanks and Regards,</div>
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<div><span style="font-size:17pt;font-family:'brush script mt';color:#295d9d">Sana Ali</span></div>
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<div><span style="font-size:12pt">Customer Success Specialist</span></div>
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<div><img width="83" height="14" style="width:0.8611in;height:0.1458in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MTI0NjA4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oV6P4Y9cxZtngFzQVs3Dj8GtxrIzEE40LCbg87hnObM" alt="A picture containing vector graphics

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<div>+97146076303</div>
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<div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div><span style="font-size:9pt;font-family:'trebuchet ms' , sans-serif;color:black"><a href="http://www.aramex.com" rel="noreferrer">www.aramex.com</a></span></div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, August 24, 2021 4:04 PM<br>
<b>To:</b> Sana Ali (AE) &lt;[email-masked]&gt;; Youssef Amr &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2980999] - رد: استلمنا طلبك للإرجاع. // H17C08B 
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<div>Hi <a href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:'calibri' , sans-serif;text-decoration:none">@Sana Ali (AE)</span></a>,</div>
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<div>Please get the collection returned to the WH so the refund can be initiated.</div>
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<div>Regards,</div>
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<div>Faraz Lohani</div>
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<div>Escalation Desk – Web Team</div>
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 19, 2021 5:44 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2980999] - رد: استلمنا طلبك للإرجاع. // H17C08B </div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div>Dear Faraz,</div>
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<div>Shipment is delivered to aramex office as per customer.</div>
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<div>Thanks and Regards,</div>
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<div><span style="font-size:17pt;font-family:'brush script mt';color:#295d9d">Sana Ali</span></div>
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<div><span style="font-size:12pt">Customer Success Specialist</span></div>
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<div><img width="83" height="14" style="width:0.868in;height:0.1458in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MTI0NjA4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oV6P4Y9cxZtngFzQVs3Dj8GtxrIzEE40LCbg87hnObM" alt="A picture containing vector graphics

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<div>+97146076303</div>
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<div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div><span style="font-size:9pt;font-family:'trebuchet ms' , sans-serif;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CSanaAli%40aramex.com%7C6955039a9946401e332508d966f741e4%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637654034425995198%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=j98BTz4Fk7BoKzGODMPKCBjj1OzW8AJRX8fUrtOQW%2Fo%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 19, 2021 5:27 PM<br>
<b>To:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2980999] - رد: استلمنا طلبك للإرجاع. // H17C08B </div>
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<div>Hi <a href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:'calibri' , sans-serif;text-decoration:none">@Sana Ali (AE)</span></a>,</div>
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<div>Reminder.</div>
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<div>Regards,</div>
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<div>Faraz Lohani</div>
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<div>Escalation Desk – Web Team</div>
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<b>From:</b> Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, August 17, 2021 6:23 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2980999] - رد: استلمنا طلبك للإرجاع. // H17C08B </div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div>Dear Faraz,</div>
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<div>This has been arranged under <b><span style="color:red">H17C08B
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<div>Thanks and Regards,</div>
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<div><span style="font-size:17pt;font-family:'brush script mt';color:#295d9d">Sana Ali</span></div>
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<div><span style="font-size:12pt">Customer Success Specialist</span></div>
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<div><img width="83" height="14" style="width:0.868in;height:0.1458in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MTI0NjA4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oV6P4Y9cxZtngFzQVs3Dj8GtxrIzEE40LCbg87hnObM" alt="A picture containing vector graphics

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<div>+97146076303</div>
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<div><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div><span style="font-size:9pt;font-family:'trebuchet ms' , sans-serif;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CSanaAli%40aramex.com%7C6955039a9946401e332508d966f741e4%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637654034425995198%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=j98BTz4Fk7BoKzGODMPKCBjj1OzW8AJRX8fUrtOQW%2Fo%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
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<b>From:</b> Youssef Amr <br>
<b>Sent:</b> Tuesday, August 17, 2021 8:12 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sana Ali (AE) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2980999] - رد: استلمنا طلبك للإرجاع. </div>
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<div><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Sana Ali (AE)</span></a></div>
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<div><sub><span style="font-size:14pt;color:#1f497d">Yours sincerely,</span></sub></div>
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<div><b><sub><span style="font-size:14pt;color:#1f497d">Youssef Amr Abdelaziz</span></sub></b></div>
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<div><sub><span style="font-size:14pt;color:#1f497d">Customer Service Executive</span></sub></div>
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<sub><span style="font-size:14pt;color:red">Aramex International</span></sub><sub><span style="font-size:14pt;color:#1f497d"> – Cairo, Egypt
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<div><sub><span style="font-size:14pt;color:#1f497d">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>
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<div><sub><span style="font-size:14pt;color:red">aramex.com</span></sub></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 16, 2021 2:40 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2980999] - <span dir="rtl">رد: استلمنا طلبك للإرجاع</span><span dir="ltr"></span><span dir="ltr"></span><span dir="ltr"></span><span dir="ltr"></span>.
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<div style="line-height:12pt;background:#ffeb9c"><span style="font-size:10pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div>Hi <a href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>
<a href="mailto:[email-masked]" rel="noreferrer">
<span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>
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<div>Please return the shipment to the WH as the items have been collected but refund not processed.</div>
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<div>Regards,</div>
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<div>Faraz Lohani</div>
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<div>Escalation Desk – Web Team</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 15, 2021 2:34 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2980999] - <span dir="rtl">رد: استلمنا طلبك للإرجاع</span><span dir="ltr"></span><span dir="ltr"></span><span dir="ltr"></span><span dir="ltr"></span>.
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Jul 25, 2021<br>
Order ID: 6332528998<br>
Tracking ID: 46846268722<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 7/27/21 and as per the tracking website, the items has been collected from the customer on Jul 31 2021 and till now the returned items is not delivered to warehouse so we can initiate the refund of the
 returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2980999