Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Aug 2021 14:49:03 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/l0qx3Z0AhR_egN3FqB8tXg~~/AALN9wA~/RgRjBOjVPVcDc3BjQgphH1W1I2HBwwSDUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear all,<br>
<br>
The pickup will be attempted as requested.<br>
<br>
We will do the needful to have it arranged at the earliest convenience.<br>
<br>
Best regards.<br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>23/8/2021 5:46 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#2632057] - Returns : 6304432168<br>
<br>
</div>
<div class="WordSection1">
<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM4E779F8D7CC24FB48D340ED2A816C475" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Support</span></a> <a href="mailto:[email-masked]" id="OWAAMD0DE64D7E4784276A537806A7C9368B8" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Amr Essam</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Please get the pending collection done ASAP : SD002781104</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

<div class="MsoNormal"> </div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
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<b>From:</b> Youssef Amr &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, August 21, 2021 11:46 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Mahmoud Emadeldin Mahmoud Elsayed &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Sanad Zawaneh &lt;[email-masked]&gt;; Sana Ali (AE) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal"><a href="mailto:[email-masked]" id="OWAAMBBC9DEF6D43345B09F4C963D8D4A50AF" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Faraz Lohani</span></a></div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Please create new return request as this one is no longer valid</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal"><a href="mailto:[email-masked]" id="OWAAM0E87A0FF6FA74F62B8056D262B7B4445" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Sana Ali (AE)</span></a></div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Please ensure collection after creation</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal"><sub><span style="font-size:14pt;color:#1f497d">Yours sincerely,</span></sub></div>

<div class="MsoNormal"><b><sub><span style="font-size:14pt;color:#1f497d">Youssef Amr Abdelaziz</span></sub></b></div>

<div class="MsoNormal"><sub><span style="font-size:14pt;color:#1f497d">Customer Service Executive</span></sub></div>

<div class="MsoNormal">
<sub><span style="font-size:14pt;color:red">Aramex International</span></sub><sub><span style="font-size:14pt;color:#1f497d"> – Cairo, Egypt </span></sub>
</div>

<div class="MsoNormal"><sub><span style="font-size:14pt;color:#1f497d">Tel 16996 - 33388466  - Fax +2037482990</span></sub></div>

<div class="MsoNormal"><sub><span style="font-size:14pt;color:red">aramex.com</span></sub></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, August 19, 2021 9:53 AM<br>
<b>To:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM912E654E630847DC809317667B01FC27" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Please assist and revert as we can’t keep the customer waiting for the refund for so long.</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

<div class="MsoNormal"> </div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, August 15, 2021 1:16 PM<br>
<b>To:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMF08ACF0CE69A4BD49A6FE84B236A7BF0" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">This is still pending.</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

<div class="MsoNormal"> </div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, August 7, 2021 6:35 PM<br>
<b>To:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">HI <a href="mailto:[email-masked]" id="OWAAM7AB600957B1C436B9FA61F0A1A306DBD" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Please update on this. As the customer is waiting for the refund.</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

<div class="MsoNormal"> </div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, August 7, 2021 3:33 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM361E7B7A6F5C45EA9BCBDC0EF99DC4FD" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Customer confirmed items collected, Kindly recheck again</div>

<div class="MsoNormal">Cnee number: 966560516886</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, July 8, 2021 3:50 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal">Dear Akshay</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">After checking this one we found that the courier wrongly updated the shipment and nothing collected from the customer</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Kindly advise further instructions and sorry for any inconvenience</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;color:#4472c4">Best regards</span></div>

<div class="MsoNormal"><span style="font-size:10pt">Youssef Amr Abdelaziz </span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#c00000">Customer success specialist </span></div>

<div class="MsoNormal">
<span style="font-size:10pt;color:#c00000">Aramex International</span><span style="font-size:10pt;color:#0070c0"> – </span><span style="font-size:10pt;color:black">Cairo , Egypt</span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;color:#0070c0">Tel : 0233339970 </span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#0070c0">Mob : +201224173312</span></div>

<div class="MsoNormal"><span style="font-size:10pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca26c741e622f4f52ba1c08d964dc50ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651719678193909%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zVkG2WACEjL64D%2FCUt9oZKdQS6DKy2v4kAzEElV6lNc%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
</div>

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<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Monday, July 5, 2021 12:43 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanad Zawaneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">
<a href="mailto:[email-masked]" id="OWAAMD4FC6FEDB2B148B596518C7A4061FB79" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a> <a href="mailto:[email-masked]" id="OWAAMDF64C88D637241B69D197E1825431069" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Sanad Zawaneh</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder on this.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div>
<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry<br>
<b>Sent:</b> Monday, June 28, 2021 7:55 PM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">
<a href="mailto:[email-masked]" id="OWAAM34C4D2C3E87B4BBB8AB725288BC140B7" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div>
<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, June 24, 2021 3:23 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal">Dear Akshay</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">This one Is still in transit and will update you about It shortly</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Thank you for your patience</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;color:#4472c4">Best regards</span></div>

<div class="MsoNormal"><span style="font-size:10pt">Youssef Amr Abdelaziz </span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#c00000">Customer success specialist </span></div>

<div class="MsoNormal">
<span style="font-size:10pt;color:#c00000">Aramex International</span><span style="font-size:10pt;color:#0070c0"> – </span><span style="font-size:10pt;color:black">Cairo , Egypt</span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;color:#0070c0">Tel : 0233339970 </span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#0070c0">Mob : +201224173312</span></div>

<div class="MsoNormal"><span style="font-size:10pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca26c741e622f4f52ba1c08d964dc50ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651719678203860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XiIGQ4z1jTR2tYZkqYBloXjeyrtqYkbCmgqLPtnq%2FwI%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, June 23, 2021 10:56 AM<br>
<b>To:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">
<a href="mailto:[email-masked]" id="OWAAM75421B85EC974588AD5CAD42F75CCA57" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a> Please confirm once it is delivered to WH as customer keeps chasing us for refund.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div>
<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, June 20, 2021 3:31 PM<br>
<b>To:</b> Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div class="MsoNormal">Dear Akshay</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">The shipment is collected and moving from collection branch</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Sorry for the delay</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal"><span style="font-size:10pt;color:#4472c4">Best regards</span></div>

<div class="MsoNormal"><span style="font-size:10pt">Youssef Amr Abdelaziz </span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#c00000">Customer success specialist </span></div>

<div class="MsoNormal">
<span style="font-size:10pt;color:#c00000">Aramex International</span><span style="font-size:10pt;color:#0070c0"> – </span><span style="font-size:10pt;color:black">Cairo , Egypt</span>
</div>

<div class="MsoNormal"><span style="font-size:10pt;color:#0070c0">Tel : 0233339970 </span></div>

<div class="MsoNormal"><span style="font-size:10pt;color:#0070c0">Mob : +201224173312</span></div>

<div class="MsoNormal"><span style="font-size:10pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca26c741e622f4f52ba1c08d964dc50ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651719678203860%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XiIGQ4z1jTR2tYZkqYBloXjeyrtqYkbCmgqLPtnq%2FwI%3D&amp;reserved=0" rel="noreferrer">www.aramex.com</a></span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Ahmad Alawneh<br>
<b>Sent:</b> Thursday, June 17, 2021 2:52 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal"><a href="mailto:[email-masked]" id="OWAAMD2B65C8EF13944788851264692FC954A" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a></div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Pls handle</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Ahmad Alawneh</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, June 17, 2021 4:02 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youssef Amr &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div style="border:solid #9c6500 1pt;padding:2pt 2pt 2pt 2pt">
<div class="MsoNormal" style="line-height:12pt;background:#ffeb9c"><span style="font-size:10pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">
<a href="mailto:[email-masked]" id="OWAAM350B1993DD4C4822B977F8D0ED56743A" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Youssef Amr</span></a> <a href="mailto:[email-masked]" id="OWAAMD1134FD9D2AF4AB1A61CE8D48716FEC2" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Ahmad Alawneh</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder to return the shipment to WH.</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID: 6304432168<br>
Tracking ID: 46715191655</span></div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Regards,</div>

<div>
<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 15, 2021 8:59 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">HI <a href="mailto:[email-masked]" id="OWAAME40E2B369F5B42F0925EABEE8B18901E" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAM8F8FB553CF084A8BBDC490F9B291409D" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAM4EF3E2C8D14645D48BF1A05E09AEA3EB" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>

<div class="MsoNormal"> </div>

<div class="MsoNormal">Reminder.</div>

<div class="MsoNormal"> </div>

<div>
<div class="MsoNormal">Thankyou and Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Customer Support Associate</div>

<div class="MsoNormal">Customer Service</div>

<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
</div>

<div class="MsoNormal"> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, June 13, 2021 12:28 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2632057] - Returns</div>
</div>
</div>

<div class="MsoNormal"> </div>

<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
</div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">problem Statement: Order not delivered (to warehouse)<br>
Order Date : May 3, 2021<br>
Order ID: 6304432168<br>
Tracking ID: 46715191655<br>
Refrence: E092C29<br>
<br>
Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on5/9/211 and as per the tracking website, the items has been collected from the customer on 17 May 2021 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned items, kindly check and deliver the items to the warehouse asap.<br>
<br>
Thank you for your help.<br>
<br>
Regards,<br>
Abdulqader </span></div>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2632057:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca26c741e622f4f52ba1c08d964dc50ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651719678213817%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wsRjURXz8%2BoGJtB3SXIvKnDOh4Rud73O9mxl7%2FJkZXU%3D&amp;reserved=0" rel="noreferrer"> www.landmarkgroup.com</a>
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<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca26c741e622f4f52ba1c08d964dc50ea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637651719678223776%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=H2YNbQq9hq5WZII7u6G9S479eoOWnJdJIqZVufrjrOs%3D&amp;reserved=0" rel="noreferrer"> www.landmarkgroup.com</a>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> 
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632057