Subject: New Reply Received - Wrong Mattress order for Toddler Bed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 23 Aug 2021 05:22:11 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Wrong Mattress order for Toddler Bed  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Sampath,</div>
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<div class="MsoNormal">I can see that order status is updated as delivered in system, you can now process the Return in store.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Sachin
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<div>From: Babyshop Home Delivery &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, August 23, 2021 8:25 AM<br>
<b>To:</b> Sachin Maheshwari &lt;[email-masked]&gt;; Bsu Bas &lt;[email-masked]&gt;; Pankaj Giri &lt;[email-masked]&gt;; Aji Chacko &lt;[email-masked]&gt;; Vaibhav Ohri &lt;[email-masked]&gt;; Sridhar Katta &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: Wrong Mattress order for Toddler Bed</div>
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<div class="MsoNormal">Dear Sachin,</div>
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<div class="MsoNormal">As we discussed, The below given order DO is closed from our end, Store can proceed RST.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Pankaj Giri</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4839
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</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971564772613
</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971543097510</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Babyshop Home Delivery <br>
<b>Sent:</b> Monday, August 23, 2021 7:46 AM<br>
<b>To:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsu Bas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pankaj Giri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Aji Chacko &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vaibhav Ohri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: Wrong Mattress order for Toddler Bed</div>
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<div class="MsoNormal">Dear Sachin,</div>
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<div class="MsoNormal">Kindly not the balance item is not come with GDMS and its goes to CONLOC, This kind off issue we facing many times need to be escalate with IT.</div>
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<div class="MsoNormal">In Reading Aji &amp; Vaibhav,</div>
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<div class="MsoNormal">Kindly check the below given order number which marked WCT order and confirm the delivery date.</div>
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<div class="MsoNormal"><img width="1365" height="358" style="width:14.2187in;height:3.7291in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MDU0MTU0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bmEdQ_oLSFjzU0WSFF8Dljeq3g1qaQIt1Y26VMthu9g"></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Pankaj Giri</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Rajesh
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 809 4839
</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>
</span><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971564772613
</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971543097510</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>+971544764797</span><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><u><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0070C0'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0070C0">[email-masked]</span></a></span></u><b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 22, 2021 3:19 PM<br>
<b>To:</b> Bsu Bas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pankaj Giri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: Wrong Mattress order for Toddler Bed</div>
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<div class="MsoNormal">Hi <a id="OWAAM8A8C4FDB6E204461A9C053E576690FBC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Pankaj Giri</span></a> , Rajesh,</div>
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<div class="MsoNormal">Pls get this order updated as delivered on urgent basis, so store can process the RTS.</div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Helv",sans-serif;color:black'>Regards,</span></div>
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<b>From:</b> Bsu Bas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 22, 2021 3:10 PM<br>
<b>To:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: Wrong Mattress order for Toddler Bed</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">below mention items are not reflecting in our pos on return option, so we are not able to do the refund.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">customer order total of 4 items and delivered the  same yesterday. but only two items are visible in return option in store pos and crib and mattress is not visible.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Item code - 162995206</span></div>
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<b><span style='font-family:"Calibri Light",sans-serif;color:#201F1E'>Sisil Sampath</span></b><span style="color:#201F1E"></span>
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<span style='font-family:"Calibri Light",sans-serif;color:#201F1E'>Store Head</span><span style="color:#201F1E"></span>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> Bawabat Al Sharq
 Mall, Abu Dhabi, U.A.E <b>| P.O. Box 25030</b></span><span style="color:#201F1E"></span>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'> <b>Manager
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 CUG:</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> 971-55-9679343 <b>|</b></span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'> <b>Store Email ID</b>: </span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#201F1E'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, August 22, 2021 1:45 PM<br>
<b>To:</b> Bsu Bas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Wrong Mattress order for Toddler Bed</span> </div>
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<div class="xmsonormal">Hi Sampath,</div>
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<div class="xmsonormal">Pls take the mattress back in store as return &amp; process the same in store POS to solve the issue for customer &amp; process this as refund to customer’s card.</div>
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<b>From:</b> Bsu Bas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 22, 2021 12:21 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Wrong Mattress order for Toddler Bed</div>
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<div class="xmsonormal"><span style="font-size:12.0pt;color:black">Dear Team,</span></div>
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<div class="xmsonormal"><span style="font-size:12.0pt;color:black">Please do the needful to refund the below mention customer order one item , which is wrong mattress order with toddler bed (wrong details mention in online-Pic Attached), and the mattress is not
 fitted to the bed. Customer want the refund for the mattress so we can provide the correct size of mattress from our store.</span></div>
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<div class="xmsonormal"><span style="font-size:12.0pt;color:black">Items pictures attached for your reference .</span></div>
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<div class="xmsonormal"><span style="font-size:12.0pt;color:black">Sir <a id="OWAAM994728" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sachin Maheshwari</span></a> kindly support to solve the issue.</span></div>
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<div class="xmsonormal"><span style="font-size:18.0pt;color:#C82613">Oder no -9688886347</span></div>
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<div class="xmsonormal"><span style="font-size:18.0pt;color:#C82613">customer name- Mr. Salem</span></div>
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<div class="xmsonormal"><span style="font-size:18.0pt;color:#C82613">Contact no - 0503008040</span></div>
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<div class="xmsonormal"><span style="font-size:12.0pt;color:black">please do the needful ASAP</span></div>
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<div style="margin-left:.25in;background:white;text-align:start"><b><span style='font-family:"Calibri Light",sans-serif;color:#201F1E'>Sisil Sampath</span></b></div>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> Bawabat Al Sharq
 Mall, Abu Dhabi, U.A.E <b>| P.O. Box 25030</b></span>
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<b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'>|</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'> <b>Manager
 CUG:</b></span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> +971-</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#201F1E'>55-2088243</span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> <b>| </b></span><b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'>Store
 CUG:</span></b><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:black'> 971-55-9679343 <b>|</b></span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#A00000'> <b>Store Email ID</b>: </span><span style='font-size:12.0pt;font-family:"Calibri Light",sans-serif;color:#201F1E'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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