Subject: New Reply Received - Fwd: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Aug 2021 19:22:55 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Fwd: Your refund is on its way  Ticket comment <div dir="ltr">
<div>Hello,</div>
<div><br></div>
<div>The refund has still not been credited to my account even after 3 weeks. Can you have this checked? This has taken a really long time now waiting. You may also add it to my credit in my account to use in my next shopping. I hope this can be closed at the earliest.</div>
<div><br></div>
<div>Best regards,</div>
<div>Musharraf.</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jul 25, 2021 at 5:00 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Musharraf,<br><br>
</div>
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6315267934 Please note that the refund has been processed successfully from our side for the amount (SAR149.00) on 6/19/21 , however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
<div>
<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2897413