Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Aug 2021 15:13:18 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div style="direction: ltr">Hi Dear,</div>
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<div style="direction: ltr">Thank you for your care, the refund is not the issue here. The issue is the misbehaviour by the person who collected the item from me.</div>
<div style="direction: ltr">I appreciate that you take the matter serious, and I am doing the same here until I see the result of the investigation. Both counterpoint management and  the counterpoint’s hired carrier management need to get to know about the misbehaviour to take the corrective action and to be sure that will not happened again with customers.</div>
<div style="direction: ltr">I have documented the write up in the what’s up between me and the centerpoint’s hired receiver<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0ODMzNDgzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nCq_Fqy4qimAaZf028Kvz63hrLylzfZyOpazkVgrCAs"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0ODMzNDgzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Wboo3YoYv7ez_trsazbK7FnTK6_ygAD8PQg2nr5JxyE"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0ODMzNDgzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DfVcp8WIEy3SfU8QVxuIMMrvo7baq8llBDMtb5I9CI4">.</div>
<div style="direction: ltr">Best Regards,</div>
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<div dir="rtl">‫أُرسلت من الـ iPhone‬</div>
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<br><blockquote>‫في 14‏/08‏/2021 الساعة 9:33 ص، كتب/كتبت ‏Centrepoint ‏&lt;[email-masked]&gt;:‬<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Abdulaziz ,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>​​Please note that according to Returns Tracking ID: RP0810211000464, we can see that your items were collected from you on 12/08/20211. The item is still with the courier and it generally takes 3-5 working days to deliver the items to our warehouse.<br><br>Once we receive the product in our warehouse, after we verify your returns, we will process your refund.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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</div></blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2974518