Subject: Ticket Assigned - Taken payment....8285331670
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Aug 2021 10:40:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Taken payment....8285331670 I  have made on line order no.8285331670, the payment was deducted from my
bank account, Reference no. 121990017838., yet you sent the order was
cancelled, I contacted one of you agents, he said no worries the order is
confirmed it's just a system problem and it will be sent on time,
but now i got another call that it's cancelled and she has no idea who said
it was confirmed.
Thissi is not the first time something like this happens, the same happened
2 months ago and the money was deducted twice

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2955192