Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Aug 2021 05:39:28 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/qLiLmOi79DQKUH7e08Bu5A~~/AALN9wA~/RgRi9JYLPVcDc3BjQgphEYtiE2FkTrB1UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Kindly allow us to check further and revert back to you as the system shows that the shipment was returned to the warehouse on the 7th of August.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Noor Hijazi</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>11/8/2021 1:58 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#2889942] - need escalation<br>
 
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<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">Hi Team,</div>

<div dir="ltr">
<br>
Problem Statement: Late return to WH<br>
Order ID: 6329547781<br>
Tracking ID: SD002530407<br>
<br>
Assistance Required: Need return to WH <br>
<br>
Issue Description: The return was collected on 08/05/2021 and till now the item has not been returned to the warehouse  so kindly arrange the return on a priority basis.<br>
<br>
Regards,</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 1 Aug at 9:44 AM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Remainder.<br>
<br>
Problem Statement: Late Collection<br>
Order Date: Jul 14, 2021<br>
Order ID: 6329547781<br>
Tracking ID: SD002530407<br>
<br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The return request was created on 16/07/2021 and till now the item has not been collected from the customer so kindly arrange the collection on a priority basis.<br>
<br>
Regards,</span></div>
</div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/UD_Fxy03xAIMHNTl5JvwBg~~/AALN9wA~/RgRi9JYLPlcDc3BjQgphEYtiE2FkTrB1UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2889942